Ready to become a Wriker?
Join our Wrike Self-Service team as a Scaled Customer Success Manager, where you’ll help customers maximize their value from the Wrike platform. You’ll manage a high volume of accounts using scalable engagement strategies, driving product adoption, satisfaction, and growth opportunities.
How you’ll make an impact
- Customer Success at Scale: Drive success motions for customers spending <$20k.
- Digital Campaigns: Design and execute strategies to enhance product adoption and engagement.
- Virtual Engagements: Host webinars, “Ask the Expert” sessions, and similar virtual events.
- Educational Content: Collaborate with internal experts to curate customer education materials.
- Metrics Monitoring: Track customer health metrics, including retention, product usage, and engagement.
- Growth Opportunities: Identify upselling and cross-selling opportunities through customer behavior insights.
You will achieve your best if you have
- Education: Bachelor’s degree in Business, Marketing, or a related field.
- Experience: 2-5 years in customer success, digital marketing, or related roles.
- Skills: Proficiency in customer engagement tools, strong communication and presentation abilities, and analytical problem-solving.
You will stand out with
- Experience: 2+ years in scaled customer success or similar roles in the SaaS industry.
- Customer-Centric Focus: A deep understanding of customer needs and success strategies.
- Organization: Ability to handle large volumes of activities efficiently.
- Curiosity: Commitment to continuous learning and professional growth.
- Digital Expertise: Hands-on experience with digital engagement campaigns.
- Business Acumen: Strong understanding of business processes and data-driven decision-making.
- Language Proficiency: Excellent written and spoken English.
This role is ideal for someone passionate about customer engagement, data-driven strategies, and scalable approaches to customer success.
Perks of working at Wrike:
- 10 days of National and Festival Holidays per year (eight fixed, two flexible)
- 18 days of paid vacation per year
- 14 days of sick leave with a medical certificate per year
- 5 uncertified sick days per year
- Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
- Personal Accident Insurance: Rs 50,00,000
- Term Life Insurance: Rs 50,00,000
- Up to 26 weeks of paid maternity leave for the first two children
- 4 weeks of paid parental leave
- 2 days off for volunteering with nonprofit charities
- Broadband/Internet Reimbursement: INR 1500 per month
- Full-stocked pantry and complimentary lunch
- Hybrid work model
Your recruitment buddy will be Tripti Sachan, Senior Recruiter.
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