Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Director of External Communications, LATAM
Department & Team: External Communications/Public Relations
Location: Brazil
#LI-Hybrid
Genesys is growing its external communications team in Latin America toincrease awareness for the company’s leadership in AI drivencustomer and employee experiences. The external communicationsteam is a passionate crew with a culture basedon trust that supports healthy discussion, debate, and even disagreement. We’re driving industry change through the company’s leadership in AI-Powered Experience Orchestration and embrace the opportunities to share it broadly. The Director ofExternal Communications, LATAM presents an opportunity for the right person to build upon the company’s early success of itsLatin America PR programthat brings the customer and employee experience stories to life. The successful candidate will serve on the external communications leadership team and create a high-impact communications strategy and programs around the company, its business success, employer brand, and technical innovation. Success in this role requires the ability to establish a vision for communications and manage it through periods of rapid growth.
The ideal candidate: Has proven success leading enterprise tech communications programs, providing counsel to executive stakeholders, collaborating across business functionsand contributing tohigh-performing teams.
- Sets external communications strategy for the region, aligns function with corporate strategy, and creates formal networks within the company to execute it successfully.
- Develop and scale a program to showcase the company’s success that will establish it as a leader in AI-Powered Experience Orchestration.
- Develop and manage external communications programs around some of the company’s most strategic activities and regional initiatives in LATAM, focusing on Brazil and Mexico as core markets.
- Counsel and support our leadership team in Latin America on sensitive communications issues, including potential crisis communications or corporate development transactions.
- Craft effective net new messaging and positioning for projects or moments with a clear understanding of the context around messaging, such as competitors, risks, etc.
- Create frameworks to guide decisions around significant and unique issues where analysis of situations require an evaluation of intangibles and exercises impeccable independent judgment to obtain results.
- Manage PR agencies working on behalf of Genesys in the Latin America region.
- 12+ years of public relations experience.
- Experience in B2B technology communications.
- Excellent mentorship/leadership skills and with a team player mentality; leads by example embodying accountability and transparency with peers, colleagues, and leadership.
- Impeccable attention to detail, understanding of enterprise technology and current consumer trends, and ability to communicate complex topics effectively.
- Ability to work in a collaborative environment while also working independently and autonomously in a fast-paced, deadline-oriented environment.
- Exceptional written and verbal communication skills with a demonstrable strength in writing clear and impactful announcements and messaging.
- Experience managing PR programs across the LATAM market.
- Fluency in Portuguese/Spanish/English language a requirement.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
