Job Description
Location: Hyderabad
Shift Timings: Rotational shift (24*5)
Responsibilities:
Work with users, administrators, developers, testers, consultants, and sales teams
Determine the urgency and potential effects of user issues
Responsibilities:
Provide resolutions and workaround advice for customer queries
Secure and coordinate additional resources for resolutions
Respond positively to all customer queries
Reproduce and diagnose reported problems, passing errors to the development team
Assist Development and Product Verification with escalated issues
Track support calls to closure and justify actions taken
Contribute to team learning
Work with users, administrators, developers, testers, consultants, and sales teams
Deliver first-class customer service to external and internal users
Ensure service levels are met for each incident
Determine the urgency and potential effects of user issues
Qualifications
Must-Have Skills:
Nice-to-Have Skills:
Additional Information
All your information will be kept confidential according to EEO guidelines.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)
Background checks are required for employment with insightsoftware, where permitted by country, state/province.
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
