Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Business DevelopmentManager–Asia/ANZ
This role opens up opportunities for candidates based Malaysia .
The Senior Business Development Manager is responsible for guiding, coaching, and developing a team of Business Development Representatives (BDRs) to achieve aggressive quarterly targets and drive revenue growth for a cloud/SaaS environment in the Asia and ANZ markets. This involves building a consistent, predictable, and scalable pipeline of sales qualified leads through a blend of inbound and outbound strategies, while fostering close alignment with Sales and Marketing teams.
Core elements of the Senior Business Development Manager role:
Lead and Mentor: Manage, mentor, and motivate a team of BDRs, fostering their development and success. Provide ongoing performance feedback, conduct performance reviews, and cultivate a high-performing team culture.
Strategic Prospecting: Guide the team in executing daily prospecting activities, including identifying, qualifying, and cultivating leads through a blend of inbound and outbound techniques. This includes strategic planning, intelligent calling, targeted prospect research, utilising intent buying signals, and leveraging various channels like social media, email, phone, events, and chats.
Drive Qualified Opportunities: Ensure the team effectively utilizes sophisticated prospecting tools (e.g., Salesforce.com, SalesLoft, Sales Navigator, 6Sense, Lusha) to generate qualified leads and set appointments, adhering to internal qualification processes and guidelines.
Cross-Functional Collaboration: Build and maintain strong partnerships with Marketing and Sales teams, actively participating in organisational POD formations to ensure alignment and drive revenue growth across all market segments (Mid-Market, Commercial, and Enterprise).
Performance Management:Monitor and analyse key performance indicators (KPIs) such as the number of qualified opportunities, appointments set and conversion rates. Deliver measurable results in concise reports to senior management and implement strategies for continuous improvement.
Market Expertise: Develop a deep understanding of the Asiaand ANZ markets, including industry trends, competitor activities, and customer needs. Contribute to the overall sales strategy for the region.
Desired Qualifications & Skills:
Education: Bachelor's degree in business administration, Marketing, Sales, or a related field. A Master's degree is a plus.
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in the countries advertised
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
