Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Account Executive – Sydney
As an experienced consultative sales professional, the Account Executive is responsible for driving revenue growth and bringing in net new business from partners, prospects and current customers. This individual must be proficient in maximizing revenues through a combination of direct/indirect sales and will have demonstrable experience in direct sales and therefore ‘high-touch’ capabilities.
The Account Executive must have experience selling business solutions in one or more of the following or closely-related categories: Contact Centre, CRM applications, Cloud solutions, AI solutions.
The Account Executive is required to solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solution(s). As an Account Executive, you are responsible for all opportunities, accounts and partners assigned to you that will likely fall across a myriad of industries and sizes.
You will likely be assigned to focus on one or more industry verticals with opportunities in that vertical across a range of sizes. As part of the role the individual will be expected to research the business issues particular to that vertical sector and become a subject matter expert in that industry vertical. The intention is that you will be crafting solutions for customers that are specifically relevant to the issues they face in their particular industry.
What You’ll Do:
In this role, the primary responsibilities will include (but are not limited to):
Manage client relationship through all phases of the sales cycle
Conduct one-on-one and/or group sales presentations
Responsible for tracking customer information, forecasts and reports in CRM (Salesforce)
Responsible for contract signoff working in conjunction with the legal department
Manage relationships with existing Channel Partners
Responsible for new Business Development through prospecting, qualifying and selling software solutions and services using both Direct and Indirect sales efforts
Identify customer needs and effectively understand and respond to customer objections
Connect client’s business objectives with Genesys offerings and solutions
Retain current customer base and expand footprint through cross/up sell opportunities
Effectively sell a broad portfolio of products across a wide range of industries
Be proactive in all aspects of opportunity development
Establish yourself as a ‘Trusted Advisor’ to the prospect or customer
Bring net new and innovative ideas to the both internal team and the customer
Demonstrate a commitment to excellence (i.e. strong business acumen)
Build specific industry expertise in your assigned industry vertical
Strategically plan how to maximise the revenue opportunities within your assigned vertical.
Adhoc duties as required by Management
You’ve Been There and Done This:
5+ years previous relevant business-to-business experience with a strong record of success and meeting expectations
Enterprise software or contact centre industry experience(s) a plus
Excellent objection handling and negotiating abilities
Strong collaboration skills and ability to work alongside multiple team members
Strong time-management and organization skills
Ability to multi-task and manage multiple streams of work simultaneously
Excellent written and verbal communication skills
Highly resourceful when need to overcome barriers and objections
Proven record of meeting/exceeding established goals
Ability to communicate with all levels within customer/prospect’s organization
Work Context
Communicates regularly with colleagues and management
Uses computer frequently
Project management and autonomy
Potential International and domestic travel as required
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Australia.
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
