Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Great customer experiences start with Genesys, unifies customer and agent experiences across phone, email, chat, text and social channels.
We're building the next generation of admin tools that power these experiences. Our Genesys Cloud Admin UI and Knowledge Portal Client applications are critical tools used by customers worldwide to configure, deploy, and manage web messaging solutions that engage millions of end-users daily.
As we continue to expand our product portfolio, we’re looking for a Staff Software Engineer who’s passionate about crafting exceptional front-end experiences with Angular and who also brings (or wants to expand) skills in modern serverless backends.
We are seeking a software engineer with strong programming skills. Working in a highly collaborative and agile environment. Genesys Software Engineers think through implementation details of scalability, security and usability.
About the Role
We’re building the future of our Admin UI for Messenger and Knowledge Portal Client applications, high-impact tools used by customers around the world and built on top of public web deployment APIs.
The Impact:
As a Staff Software Engineer (Frontend focus), you’ll lead the technical direction of our Angular-based applications, shaping architecture, performance, and developer experience. While your core expertise will be in Angular, TypeScript, and modern web frameworks, experience with serverless backend development (AWS Lambda, Node.js) is a big plus.
You’ll drive design excellence, mentor other engineers, and collaborate closely with UX and product teams to deliver polished, high-performing experiences.
What You’ll Do
Build modern, scalable UIs using Angular, TypeScript , RxJS , and Angular Material
Establish robust testing strategies using Playwright and Selenium
Required skillsets (Must-Have)
What You Bring
Why You’ll Love Working Here
#LI-GR1
#LI-Hybrid
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
