Build the future of the AI Data Cloud. Join the Snowflake team.
IN THIS ROLE YOU WILL GET TO:
Engage with newly signed customers with a quick start outreach in the first 90 days
Set objectives, get customer dedication, track activities, and generate relevant documentation
Be accountable for documenting onboarding activities in tools like Salesforce
Collaborate with account teams to highlight risks and engage appropriate cross functional resources (i.e. professional services, partners, technical support).
Answer technical questions from customers regarding our technology, capabilities, solutions and applications and clearly explain our technology and product positioning to both business and technical users.
Identify gaps and enablement assistance to customer's technical users
Be able to engage partners at opportune time for strategic SOW
Orchestrate Snowflake’s internal programs and resources to support the customer’s onboarding journey
MINDSET ATTRIBUTES:
Demonstrate connectedness and contribute to a supportive work environment
Be responsible for your own development, seek feedback from others, and continually build your organizational, support process, and product knowledge
Identify recurring or systemic problems, and suggest ways we might continuously improve
Identify patterns in customer questions and find opportunities to automate outreach
Provide sentiment analysis and success planning
Manage a customer portfolio where you will create and implement various strategies to increase usage, adoption and growth of the platform measured via customer retention and growth.
Promote self-sufficiency through the creation and sharing of knowledge through multiple mediums and channels
ON DAY ONE WE WILL EXPECT YOU TO HAVE :
Project Management skills to be able to track, manage and drive customers to agreed upon timeline with the agreed upon resources
Understanding and experience with data architecture, data analytics and cloud technology
Hands on experience with SQL required
Experience working with database technology (e.g. Snowflake, Databricks, Redshift, Azure SQL, BigQuery) and scripting languages (E.G. Python)
Experience working with Cloud technologies (AWS, Azure, Google Cloud)
Ability to solve customer specific business problems and apply Snowflake’s solutions
Ability to handle multiple projects simultaneously
Customer facing skills to effectively communicate our vision to a wide variety of technical and executive audiences
University degree in computer science, engineering, mathematics or related fields, or equivalent experience.
SnowPro Core certification a plus
Understanding of Data Science concepts a plus
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
