About the Role:
Gusto moves hundreds of billions of dollars per year. The Payment Operations Specialist will be responsible for supporting the payment rails and payment methods moving money across the US and across international borders. You will help build the future of money movement; launching emerging products that involve payments and solidifying our payments ledger and reconciliation platforms.
About the Team:
This role is part of the Payments and Risk team at Gusto that ensures that our 300,000+ small and medium businesses and millions of their employees are getting paid on time, every time. The team is on point for all money movement exceptions handling and for managing the tactical operations with our domestic and global payment partners.
Here’s what you’ll do day-to-day:
- Payment processing. Investigate and resolve money movement exceptions while being a DRI for escalations and incidents
- Vendor and partner management. Liaise with Gusto’s payment service providers and financial institutions in managing product lifecycle
- Cross-functional collaboration. Collaborate with product management, engineering, risk, and accounting to assess, analyze, and improve existing payments performance and to bring emerging products online
- Audit support. Become a partner to our Legal and Compliance teams with all-things money movement during internal and external audits.
Stay customer focused. Eradicating customer pain is big priority at Gusto, so it’s more important than ever to be anticipating and solving for future problems
Here’s what we're looking for:
- 4+ years in a payments or payments related function at a high-growth technology startup or well-established company
- A proactive approach to troubleshooting payment issues, identifying root causes, and devising sustainable solutions.
- Excellent communication and collaboration skills
Our cash compensation amount for this role is between $66,000 - $80,00/year in Denver and between $83,000 - $99,000/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.