Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Account Director – Strategic Accounts is a high-impact, strategic seller responsible for leading the growth, relationship, and overall account strategy for one of Genesys’ most critical and high-profile clients. This role is dedicated exclusively to a single, enterprise-scale customer and will act as the strategic advisor and trusted partner to drive long-term value, innovation, and business transformation through Genesys solutions.
As a consultative and solutions-focused executive, the Account Director will align deeply with the customer’s goals, industry challenges, and digital transformation initiatives. This role requires a strong executive presence, the ability to navigate complex buying environments, and a passion for delivering measurable customer outcomes.
Note: This role requires a strong on-site presence, with approximately 75% of time spent working directly at the customer’s offices.
Key Responsibilities:
- Own and drive the end-to-end sales strategy and execution for a single, highly strategic account.
- Act as the primary point of contact and strategic advisor for all aspects of the Genesys-customer relationship.
- Develop and execute a multi-year account plan aligned with the customer’s business objectives and transformation goals.
- Cultivate trusted relationships with senior executives and key stakeholders across business and IT.
- Establish and nurture strategic alignment with ecosystem partners, including technology and consulting partners, to maximize value delivery to the customer.
- Collaborate cross-functionally within Genesys to bring tailored solutions, thought leadership, and innovation to the customer.
- Lead high-impact workshops and executive briefings to align business outcomes with Genesys offerings.
- Forecast and deliver against quarterly and annual revenue targets.
- Maintain deep knowledge of the customer’s industry, market trends, and competitive landscape.
- Drive growth through expansion, renewal, and strategic partnership initiatives.
- Champion customer feedback and ensure long-term satisfaction and advocacy.
Minimum Requirements:
- Bachelor’s degree (BS/BA); advanced degrees a plus.
- 7+ years of enterprise sales experience with a proven track record in strategic account management.
- Experience managing complex sales cycles within Fortune 500 or equivalent-scale organizations.
- Background in SaaS, cloud platforms, or enterprise software solutions.
- Demonstrated ability to build and maintain executive relationships.
- Strong communication, negotiation, and presentation skills.
- Proven ability to engage with and align strategic partners as part of a co-selling or value-delivery strategy.
- Willingness and ability to be on-site with the customer ~75% of the time.
Preferred Skills:
- Deep understanding of enterprise IT ecosystems and business operations.
- Familiarity with customer experience, contact center, or digital transformation initiatives.
- Experience aligning technology solutions with measurable business outcomes.
- Strong cross-functional collaboration skills with internal teams (pre-sales, services, product).
- Proven success in driving long-term account growth and customer satisfaction.
- Comfortable working in fast-paced, dynamic environments with multiple stakeholder groups.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$123,700.00 - $229,700.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
