Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
#LI-Hybrid
The Business Development Manager is responsible for guiding, coaching, and developing a team of Business Development Representatives (BDRs) & Direct Response Representatives (DRR) for success in a cloud/SaaS environment.
The BDR team uses a variety of inbound and outbound sales tactics to build a solid pipeline of Sales Qualified Leads, foster engagement, and accelerate the sales cycle for new prospects.
The Business Development Senior Manager is responsible for meeting assigned targets and KPI metrics within the regional business. They will maintain a close partnership and aloignment with the Local Sales Leaders and the other Marketing Team professionals to build a consistent, predictable, and scalable pipeline for revenue growth.
Core elements of the Business Development Senior Manager role:
- Coach, mentor, and manage a team of BDRs on selling tactics. Help them identify, qualify, and cultivate sales opportunities through a blend of outbound and inbound techniques, including email, multi-threading, research, lead generation, and qualification activities.
- Achieve aggressive quarterly targets.
- Work closely with Sales Teams and other Marketing Team Professionals to provide qualified meetings and sales opportunities. Ensuring a high win conversion success rate for partner programs.
- Work closely with Regional Sales & Marketing managers to develop account plan strategies.
- Analyze data to provide feedback to Marketing managers about campaigns.
- Collaborate with other Business Development managers on initiatives and suggest new strategies for the broader BDR function.
- Build knowledge of industry-leading prospecting tools and train the team in their effective use.
Desired Qualifications & Skills
Experience leading or coaching a team in a sales-oriented environment with a proven track record of achieving results.
5+ years' experience in outbound prospecting or inside sales, preferably within IT/cloud solutions.
Proven experience in change management.
Experience working with Salesforce.com or other CRM platforms.
Experience in the developing of team members helping to achieve their best potential
Excellent tenacity and resilience.
Excellent attitude and capabilityto build relationships with various stakeholders.
Effective time management, communication, interpersonal, and organizational skills.
Ability to develop compelling strategies that deliver results, with strong attention to detail.
Ability to swiftly learn product solutions and general industry knowledge.
Driven to stay current with industry, competition, and technology trends.
Experience demonstrating calmness, flexibility, and adaptability. When faced with challenges, maintains a positive and forward-thinking approach.
Strong English Speaking and Writing Skills.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
