Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description for Genesys Senior Program Manager EU Sovereign Cloud (ESC)
Are you a highly motivated, experienced salesperson with a passion for working with leading edge software?
Do you want to be part of a global company that is a recognized leader in the customer experience space?
Are you able to create complex Go-to-Market strategies?
Are you able to lead and form an industry-experts team for growth?
Can you act as the EMEA expert & voice for a strategic initiative?
Are you a great team-player who not only works in a team, but can bring the team forward with excellence in what you do?
If you said yes, then we would love to hear from you.
Genesys is hiring a senior-level sales professional for a strategic management & development role as Senior Program Manager EU Sovereign Cloud (ESC) in Germany.
Genesys EU Sovereign Cloud (ESC) will become our primary CCaaS Solution for highly regulated industries build on top of AWS Sovereign Cloud in Germany.
The strategic Program Manager role is working closely with our cross functional team of Product Management & Marketing, Strategic Alliances, Partner Management, Legal and Security/Privacy to create a tailored Go-to-Market offering for Genesys EU Sovereign Cloud (ESC) with focus on highly regulated industries like Public Sector, Life Sciences, Healthcare (Payors) or Utilities.
The Senior Program Manager ESC owns respective GTM development, marketing & event plan, cross functional team orchestration and related ecosystems around ESC. In addition, this person acts as EMEA voice to our global team and shares EU specifics around ESC.
Working in close collaboration with EMEA Country Manager & Sales Leader but also other territory relevant management functions, the Senior Program Manager ESC will also closely collaborate with independent consultants, transformational and other partners (especially AWS, ServiceNow & Salesforce) to create the right ecosystem to address highly regulated enterprises.
In this role, you will not only guide and coach the Genesys involved persons on our ESC strategy, but also represent Genesys to the senior management of involved (transformational) partners, consultants and the customer.
Building strong relationship networks relevant for the Enterprise sales in Germany is also part of the job.
What we look for and expect from the right individual is:
Act as Program Manager for a newly developed offering and lead / orchestrate an industry-focused team for growth
Form a unique and value-driven go-to-market strategy and ecosystem focused on European Sovereign Cloud (ESC)
Verticalizes knowledge in Public Sector, Healthcare, Life Sciences or other related industries
Establish Genesys as the key player in respective assigned markets and grow with a unique EU-based ecosystem where you strongly partner with AWS, ServiceNow and Salesforce
Developing a clear marketing & event plan which is the baseline for success
Define EU requirements for highly regulated industries, structure them with priority and share them with global counterparts
Being the Genesys expert & voice for EU trends, opportunities, and threats in respective industries, with local focus and global alignment
Tracking Sales pipeline and calling forecast for their industry team on a weekly basis
Qualifying engagement requests and assigning team resources to optimize efficiency and drive value
Holding peer-level relationships with C-Level executives
Establishing a reliable Sovereign Cloud network between partners, transformational partners, independent consultants, and technology partners of Genesys to raise the ability to execute and to position Genesys in top management projects
Represent Genesys in general sales and marketing activities (e.g. conferences, fairs & industry-specific networks/platforms/communities).
Required qualifications:
Bachelor’s degree in Economics, Business Administration or similar education
10+ years professional experience with demonstratable success in big enterprises
5+ years professional experience in Program Management and developing GTM strategies
History of talent acquisition, team motivation, and overall performance, especially in complex enterprise sales, SaaS/cloud sales, management consulting, industry practitioner and/or other similar fields
Experience managing / orchestrating diverse & remote teams
Strong relationship into the AWS network and organization
Committed, proactive, team-oriented and stress-tested
Positive, Motivated, Self-starter with a can-do attitude & strong sense of ownership over their engagements. Willingness to do the heavy lifting to get to a better result more quickly. Enthusiastic collaborator.
Self-assured appearance and excellence presentation skills – especially suited for senior/top management level.
Fluent in German and English – Italian or Spanish welcome as well
Strong success and problem-solving orientation
Willingness to travel frequently and as required
When it comes to people, the right fit at Genesys is someone who is determined to succeed, highly motivated to meet and exceed annual goals and willing to be coached for continuous growth and development.
If you fit the above, then Genesys can offer you an environment to deliver and be successful by being part of a strong salesforce committed to delivering success.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
