Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Role:
We are seeking a Staff Product Manager to lead the vision, strategy, and execution for a joint solution with a strategic technology partner in the CRM market. This role will focus on building distinctive products that create unique value for customers by merging the strengths of Genesys Cloud and the partner’s CRM platform—enriching customer experiences, enhancing employee experiences, and uncovering insights that unlock world-class performance. A successful candidate will rapidly grow usage, maintain a strong sales pipeline, and ensure customer satisfaction.
What You Will Bring:
You have a firm grasp of product management, demonstrated success in a similar role, are comfortable in complex environments, and thrive in opportunities of strategic importance. Key attributes include:
Demonstrated experience bringing successful products to market
Knowledge of the CX and CRM markets
Proven ability to deliver in complex, cross-functional environments
Strong communication skills, with the ability to remain composed under pressure
Technical expertise with modern cloud technologies
What You Will Do:
Collaborate with leading CRM vendors (e.g., Salesforce, ServiceNow) to gain a deep understanding of their product portfolios, evolving customer needs, and ecosystems in order to identify key use cases and develop a vision and product roadmap for Genesys integrations and embeddable experiences.
Drive the product roadmap by managing product operations and working with cross-functional teams—including development and quality engineering—to define, prioritize, schedule, and deliver features to market.
Partner with Marketing teams to support go-to-market planning, execution, messaging, and positioning of CRM integrations and supported use cases.
Participate in business development and specific sales opportunities (e.g., customer demos, roadmap alignment meetings, marketing events).
Collaborate across the organization—including Engineering, Design, Technical Program Management, Delivery, Support, Customer Success, and Product Marketing—to orchestrate successful product outcomes.
The Opportunity:
You have the chance to help Genesys define AI-powered experience orchestration and expand our leadership position by transforming what customers believe is possible in the experience economy. Make your mark—apply today!
Our Benefits:
Flexible work schedules and remote work options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health insurance
Income protection and life assurance
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
