About the Role:
Gusto’s Advising team helps small businesses navigate health benefits with ease. As a Licensed Dedicated Advisor, you’ll be the go-to expert for employers, guiding them through renewals, manage communications, and ensure they offer the best plans. You’ll also keep things running smoothly by managing pipelines, streamlining admin tasks, and coordinating with cross functional partners.
About the Team:
At Gusto, our Advising team plays a crucial role in helping small businesses navigate the often complex world of health benefits. We’re a group of benefits experts who serve as trusted partners to employers, helping them understand their options and make informed decisions for their teams.
As a Licensed Dedicated Advisor, you’ll work closely with employers throughout their benefits journey — from renewals to plan selection — ensuring they have the right coverage in place. Beyond advising, our team also manages customer pipelines, streamlines administrative tasks, and partners with internal teams to continuously improve the employer experience.
Together, we’re not just simplifying benefits — we’re helping small businesses offer competitive, people-first benefits that support happier, healthier teams.
Here’s what you’ll do day-to-day:
- Advise and provide tailored benefit recommendations to employers, helping them navigate and expand available benefit options to meet their company’s needs.
- Serve as the primary point of contact for employer groups, managing phone and email communication to ensure a seamless benefits experience.
- Partner with internal teams to address and resolve customer inquiries and concerns throughout the renewal process.
- Effectively manage multiple priorities and deadlines to meet both customer and carrier timelines.
- Maintain up-to-date knowledge of industry trends, benchmarking data, and regulatory changes to provide accurate guidance and support to customers.
- Consistently meet established service-level agreements (SLAs) and performance standards to ensure a high level of customer satisfaction.
Here’s what we're looking for:
- 2 - 4+ years of experience in a customer-facing role, bonus points for health insurance / benefits experience.
- Life and Health Producer License is required to fulfill this role. If you are not licensed, you will spend your first two weeks getting licensed.
- Experience managing a customer pipeline or book of business format workstreams.
- Strong written and verbal communication skills: able to explain complex concepts in a clear and approachable manner via phone and email.
- Problem solving skills: take initiative to find solutions, even without a clear roadmap. Think and react quickly to troubleshoot and resolve issues effectively.
- Highly organized and detail-oriented to manage multiple priorities and ensure accuracy.
- Growth mindset: thrives in an ambiguous, fast-paced environment and adapts to change.
- Passion for improving the customer experience and reducing operational inefficiencies.
- Experience in Health Insurance or Benefits is a strong plus.
Our cash compensation range for this role is $25.96/hour to $30.77/hour in Denver and Chicago. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.
