About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
We are seeking a highly motivated Senior Renewals Manager to join our dynamic team. The Senior Renewals Manager will be responsible for managing the renewals process for our security software products, ensuring high customer retention rates and working with our broader Go To Market team to foster long-term relationships with our clients. The ideal candidate will have a well-rounded background in sales, customer success, and/or account management, with specific experience in managing customer renewals and a passion for delivering exceptional service.
This is a remote opportunity within Canada and the US.
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have reached out for availability!- Strategic Renewal Ownership. Manage the renewal process for our high-value, complex customer accounts, including multi-product and custom contracts, to maintain and strengthen client relationships, proactively addressing retention challenges, negotiating and optimizing account value. Serve as the primary renewal point of contact, guiding customers through detailed contract discussions and Negotiation.
- Retention Strategy Execution. Apply a consultative approach to proactively mitigate churn risks and identify opportunities for account growth through cross-sell and upsell opportunities. Collaborate with sales and customer success teams to align renewal timing with broader expansion strategies.
- Customer Relationship Management. Build and maintain meaningful relationships with clients to understand their needs, address concerns, and identify opportunities to provide tailored solutions that add value
- Commercial Negotiation. Lead renewal pricing and commercial term negotiations with procurement and executive stakeholders. Strategically reduce discounting over time by reinforcing product value, aligning on outcomes, and driving toward standardized pricing and contract terms.. Influence renewal and expansion outcomes through value-based communication and creative problem solving.
- Data Analysis and Reporting. Leverage usage analytics, customer health data, and past renewal behavior to forecast risks and opportunities. Propose tailored renewal strategies to improve retention and customer satisfaction.
- Cross-Functional Collaboration. Work closely with legal, finance, sales, customer success, and operations to ensure smooth execution of renewals, resolution of complex contract or billing issues, and accurate forecasting.
- Customer Advocacy & Enablement. Educate customers on product value, recent enhancements, and roadmap alignment to strengthen the case for renewal and expansion. Capture and communicate feedback to internal teams to support continuous improvement.
- Process & Tool Optimization. Ensure all renewal agreements are properly documented and compliant with company policies and procedures. Contribute to the refinement of renewal processes, templates, and tooling. Serve as a subject matter expert for systems like Salesforce and Gainsight, mentoring junior team members in best practices.
What you can expect:- 4+ years of experience in renewals, account management, and/or customer success in a software or technology environment.
- Strong knowledge of SaaS business models, subscription terms, and recurring revenue principles
- Proven experience handling complex or strategic renewal and expansion negotiations.
- Demonstrated success in reducing discounting, improving renewal profitability, and surfacing and influencing cross-sell opportunities.
- Excellent communication, relationship-building, and stakeholder management skills.
- Proficient in Salesforce, Gainsight and other tooling.
- Outstanding analytical and forecasting skills and proven ability to interpret data to drive decision-making.
- Demonstrated experience working collaboratively with cross functional teams
- Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities.
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USA-based roles only: The annual base salary for this role is between $83,000 USD and $113,000 USD and is commission-eligible. The role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $80,000 CAD and $108,000 CAD and is commission-eligible. The role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.
Our approach to remote work
We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🏝 Generous PTO policy
💖 Four company-wide wellness days
Growth and future
📈 Company equity for all full-time employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🌎 Employee-led inclusion and belonging programs and ERGs
🏆 Peer-to-peer recognition through Bonusly
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias audit information. A reasonable accommodation, reasonable alternative selection process, appeal or to exercise your right to opt-out of AADM may be requested by emailing nextbit@agilebits.com with subject "AI accommodation request". For additional information see our Candidate Privacy Notice.
