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Product Operations & Customer Relations Lead

inDriver • Cairo, Cairo Governorate, Egypt • 2d ago

Responsibilities

As a Support Specialists Coordinator for inDrive Money Driver Loans and Financing you will Coordinate regional support teams across Indonesia India Egypt and Pakistan
Prepare and update support materials FAQs and guidelines for users and internal teams
Act as the second line of support handle complex and non standard cases from drivers and partners
Collect user feedback and share insights with the product team to improve the service Work closely with the product team to align on new features updates and support processes
Collaborate with external partners and help build efficient support processes with them
Ensure excellent customer experience by constantly improving support workflows

Qualifications

Strong written and spoken English you will work with multi country teams and partners Based in Indonesia India Egypt or Pakistan to be in a convenient time zone for coordination
Responsibility proactivity and problem solving mindset
Love working with people both users and internal teams
Experience in fintech products or financial services is a big plus
Strong coordination skills able to structure processes and keep things moving smoothly

Conditions & Benefits

Hybrid work schedule
Unlimited opportunities for professional and career growth, regular external and internal training from our partners
The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
Probation period up to 3 months

We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you.

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