Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Summary
Join our dynamic FedRAMP Security Operations team as an Associate Security Engineer and contribute to safeguarding critical cloud infrastructure for U.S. government clients. This role provides a unique opportunity to advance your cybersecurity career by working with state-of-the-art cloud technologies, AI-enhanced tools, and federal compliance frameworks. You will gain hands-on experience in vulnerability management, incident response, and proactive threat detection within a mission-driven environment. At Genesys, we’re transforming the customer experience landscape with empathy, AI innovation, and global impact, making this role a chance to learn, grow, and make a meaningful difference.
Key Responsibilities
Conduct vulnerability assessments using tools such as Nessus/Tenable.io, Burp Suite, and STIG compliance scans to identify and mitigate risks in cloud infrastructure.
Support FedRAMP compliance by assisting in documentation, evidence collection, and audit preparation, leveraging security automation platforms.
Participate in 24/7 incident response operations, including on-call rotations, using CrowdStrike and SIEM tools to investigate alerts and document incidents.
Perform proactive threat hunting and develop detection rules utilizing AI-powered analysis to preempt security threats.
Collaborate with DevOps teams to embed security controls in CI/CD pipelines and ensure secure change management practices.
Maintain FedRAMP-required documentation such as Plan of Action & Milestones (POA&M) and security reports, incorporating AI tools for automation and efficiency.
Minimum Requirements
U.S. Citizenship Required: Due to the nature of the work and federal government requirements (e.g., FedRAMP compliance), only U.S. citizens are eligible for this position.
Demonstrated eagerness to grow in cloud security and federal compliance.
Familiarity with AWS services and foundational security principles.
Proficiency with Linux systems and command-line tools.
Understanding of networking fundamentals and cybersecurity concepts.
Strong analytical and problem-solving skills with high attention to detail.
Excellent communication skills, both written and verbal.
Ability to operate effectively in a cross-functional, fast-paced environment.
Openness to AI tools and automation for enhancing workflows.
CompTIA Security+ or equivalent entry-level security certification.
A service-oriented mindset when engaging with internal stakeholders.
Preferred Qualifications
Knowledge of FedRAMP frameworks and related documentation practices.
Experience with SIEM platforms (Sumo Logic preferred) and detection rule development.
Familiarity with EDR/XDR platforms, especially CrowdStrike Falcon.
Experience with vulnerability management tools such as Tenable.io, Burp Suite, and Nmap.
Understanding of NIST standards (SP 800-53, SP 800-171, Cybersecurity Framework).
Exposure to compliance automation tools and methodologies.
Interest in AI/ML applications within cybersecurity operations.
AWS certifications (e.g., Cloud Practitioner, Security Specialty).
Knowledge of CI/CD practices and security integration.
Experience working in government or regulated industry environments.
Bachelor’s degree in Computer Science, Information Security, or related field—or equivalent experience.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$55,300.00 - $102,700.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
