ABOUT US:
HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.
HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe.
Position Overview
This role requires a unique blend of SaaS startup expertise, customer relationship skills, product intuition, and technical acumen to support application configuration and customer implementation in our high-growth customer landscape.
As an Implementation Engineer, you will collaborate closely with customer security programs to enhance their operations with the HiveWatch GSOC OS SaaS platform. Implementation team members collaborate closely with Product to define requirements and facilitate desired outcomes, as well as Engineering to ensure proper configuration and a tight feedback loop. You'll leverage your deep technical support and operational experience to understand customer needs, implement technical solutions, and ensure our platform delivers measurable security outcomes in their environment.
WHAT YOU'LL DO:
- Execute timely implementations of the HiveWatch GSOC OS SaaS platform for customer security programs
- Collect pertinent system and security program information while building relationships within customer security teams and technical teams
- Create and deliver customer facing documentation regarding configuration changes and new and enhanced features
- Deeply understand both technical and customer facing components of our software products
- Facilitate delivery of feedback to the Product and Engineering teams to meet customer use cases and needs
- Work from our headquarters in El Segundo, CA
REQUIRED QUALIFICATIONS & TRAITS:
- 5+ years of technical support experience for enterprise customers, whether internal or as an external consultant (MSP)
- A wide knowledge of troubleshooting principles, best practices, and premier support skills
- Exceptional problem-solving abilities with demonstrated experience turning complex customer challenges into opportunities
- Experience with Unix/Linux OS including installation and updates, common administrative utilities, package management, and networking & security administration
- On-prem and cloud networking experience including troubleshooting configuring routing, firewall rules & virtual private networks
- Experience working with virtualization platforms (VMware ESXi, Proxmox, AHV, etc.)
- Experience with API authentication and authorization mechanisms, data serialization, validation, and creating comprehensive documentation
- Experience with Git and CI/CD
- Experience working in one or more major cloud provider environments (AWS, Azure, GCP)
- Desire to work on projects internally and externally with experienced technical personnel
- Excellent communication and presentation skills with ability to explain technical concepts to various stakeholders
- Strong time management, organizational, written and verbal skills
STANDOUT QUALIFICATIONS:
- Experience working directly with Value Added Resellers (VARs) and Original Equipment Manufacturers (OEMs) to resolve technical issues and gather context for unique integrations
- Experience with AWS CLI / Docker / Kubernetes / SQL / Tailscale / Terraform / Python
- Experience with relevant compliance or risk management standards and frameworks
- Experience working closely with Product stakeholders to deliver customer feedback
- Startup experience and/or early stage SaaS experience
- Direct experience supporting a GSOC or SOC environment
- Experience configuring technical components of SaaS Web Applications in conjunction with customer personnel
- Experience working inside of leading Access Control Systems (Lenel, CCURE, Genetec, etc.)
- Experience with security camera providers and streaming / recording technologies
- Experience building custom web or IT applications
ADDITIONAL INFO:
- Base salary range for this position is $115,000 - $135,000 USD per year
- Eligible to participate in HiveWatch Equity Incentive Plan
*The final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience and expertise, location, and other business considerations.
BENEFITS & CULTURE:
In an effort to provide for our employees, HiveWatch offers a competitive benefits package which includes:
- Health Benefits: Medical, Vision, Dental and Life Insurance
- Cutting edge solutions in an emerging field with lots of growth potential
- Generous compensation packages
- 401K
- Family friendly & compassionate work culture
- Work with good people who CARE about making the world a better place
What is CARE? HiveWatch enables its employees to CARE for themselves, and each other through unique programs crafted by HiveWatch employees themselves. To deliver on our mission, we empower our employees to consider the meaning of job security on a holistic level. At HiveWatch, you are encouraged to challenge the status quo, provide your unique point of view, and leave fear at the (access controlled) door. In practicing CARE, we:
- Celebrate our diverse workforce and all communities within HiveWatch.
- Assist the varying needs of our employees, from maintaining a work life balance to encouraging personal aspirations.
- Respect one another through our interactions and set personal boundaries.
- Embrace equity through our policies and practices of hiring, promoting, and offering benefits that take care of the whole person, not just the worker.
OUR EEO STATEMENT:
At HiveWatch, you are encouraged to challenge the status quo, provide your unique point of view, and leave fear at the (access controlled) door. HiveWatch enables its employees to CARE for themselves and each other through unique programs crafted by HiveWatch employees.
HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.
