Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
About the Role
We’re looking for a driven and highly organized Launch Manager to play a pivotal role in delivering best-in-class software product launches at Genesys. This highly visible role owns the coordination, alignment, and execution of launches that maximize market awareness, accelerate customer adoption, and drive revenue growth.
In addition to managing launches, this role will be responsible for establishing the documentation, frameworks, and repeatable processes that enable consistent, successful product introductions. You’ll ensure every launch is grounded in clear expectations, seamless cross-functional execution, and measurable outcomes.
You’ll work closely with Product Management, Product Marketing, Marketing, Sales Enablement, Finance, Customer Success, Legal, and other teams to ensure stakeholders are aligned, informed, and ready for launch. Your ability to influence without direct authority, anticipate issues, and keep teams on track will directly determine the success of our go-to-market efforts.
What You’ll Do
Own the end-to-end coordination of multiple product launches, ensuring deadlines, deliverables, and business objectives are met.
Drive cross-functional alignment and readiness across Product Management, Product Marketing, Marketing, Sales Enablement, Finance, Customer Success, Legal, and other stakeholders.
Provide ongoing communication to leadership and stakeholders, including status updates, risk assessments, and launch readiness reports.
What You’ll Bring
Proficiency in tools such as Excel, PowerPoint, and project management software (e.g., Asana, Trello, Monday.com) is a plus.
Why This Role Matters
The Launch Manager is the architect of our launch excellence—both in execution and in building the processes that make repeatable success possible. Your work will ensure every product launch is well-documented, predictable, and positioned for maximum market impact, enabling Genesys to deliver exceptional experiences to our customers and achieve our business goals.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$85,000.00 - $157,800.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
