Senior Customer Success Manager (USA) - Woman / Man / Non Binary

Filigran • Full-time • Remote (New York, New York, US) • 1m ago

🌀 The Company

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.

Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

🎯 The Role

We're looking for a Senior Customer Success Manager to join our Customer Success Team and help us to continue providing value to our customers in America. Based in the United States and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.

💼 Your Responsibilities

Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
Build strong, proactive relationships with customers in the Americas
Identify and support opportunities for upsell and cross-sell in partnership with Sales
Coordinate with internal teams to resolve customer issues quickly and effectively
Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets
Collect and share customer feedback to improve product and service quality
Track success metrics and use data to inform customer strategy and engagement

🤝 Who You’ll Work With

You will report to the American Head of Customer Success
Work closely with Customer Support Engineers (CSEs), Sales, Product, and Engineering teams
Partner with regional teams to serve a diverse customer base
Collaborate cross-functionally to ensure high customer satisfaction and retention

🧬 Profile We’re Looking For

3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech
Based in the United States with experience supporting national and regional customers
Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS (training available)
Excellent communication skills
Comfortable in a remote, async-first culture
Experience with CRM/CSM tools, customer journey tracking, and success metrics
Familiarity with the cybersecurity sector, especially threat intelligence, is a plus
Fluency in English

🌱 Why Join Filigran? More than just a job.

We’re a fast-growing, global, and fully remote company on a mission to empower defense teams to be proactive — through open-source solutions that uncover threats and drive action.

⭐ What we believe
We believe we do work that matters — uniting defenders into a global community to make security more open, resilient & collaborative.
💻 How we work
That belief fuels how we work — with focus, clarity and high standards. Always with care and respect, never with ego.
🧭 What guides us
That focus and care is grounded in our CORE values: Cohesion, Openness, Responsibility, and Equity — the compass that guides our decisions, collaborations, and growth, even when no one’s watching.

💰 Compensation & Benefits

Competitive pay + equity — everyone shares in our success
Remote-first, flexible, and balanced — work that fits your life
Your setup, your choice — pick the gear that works for you

🌍 Equal Employment Opportunity

We enable cybersecurity through inclusion — from code to culture.

At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience — regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.

What matters here is what you bring — not what you look like, where you’re from, or how you identify.

🚀 Ready to Join Us?

Apply now and help us build the future of the cybersecurity ecosystem — together.

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