About the Role
- Support the Customer Success team in building and maintaining strong relationships.
- Assist Senior CSMs on high-value or strategic accounts by helping with communication, task coordination, and follow-up.
- Help to ensure customers see value and success with Karbon.
- Drive product adoption through proactive check-ins, usage insights, and personalized recommendations.
- Collaborate with the broader team to handle customer issues and work with Support to drive resolutions.
- Contribute to renewal efforts by monitoring health indicators and surfacing risks early.
- Coordinate and schedule meetings, trainings, and business reviews for Senior CSM-led accounts.
- Track customer feedback and assist in preparing materials for internal strategy and feedback loops.
- Support Customer Marketing initiatives by identifying potential advocates for testimonials and case studies.
About You!
We’d love to hear from candidates who have the following:
- Experience: 1–2 years in a customer-facing or administrative support role, preferably in SaaS, tech, or account coordination.
- Technical Skills: Comfort with Google Sheets or Excel
- Customer-First Mindset: Passionate about creating delightful customer experiences and proactively helping others succeed.
- Communication: Clear, confident communicator with the ability to adapt style for emails, meetings, or executive conversations.
- Attention to Detail: You're the kind of person who notices when a calendar invite doesn’t have a Zoom link.
- Team Player: Collaborative and humble, with a "no task too small" attitude and a hunger to grow.
- Familiarity with Tools: Exposure to Vitally, Salesforce, or Slack is helpful
- Education: Bachelor’s degree or equivalent experience. Curiosity, empathy, and hustle matter most.
Why Work at Karbon?
- Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents. Also:
- Work-from-home allowance
- Rice subsidy
- Meal allowance per working day
- Laundry allowance
- 15 paid time off days per year (which includes 5 Karbon Days per year)
- 7 Sick leave days per year
- Internet and work-from-home subsidy
- Discretionary bonus program
- Work with (and learn from) a very experienced team
- Be part of a startup team that will continue to grow around you
- Flexible approach to work environment (we believe in trust and autonomy)
- A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position
