Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
#LI-Hybrid
The Senior Business Development Representative is responsible for generating qualified opportunities for the sales force through a combination of inbound & outbound efforts. They also serve as the main point of contact to build relationships with incoming calls and web inquiries. The role is 100% dedicated to lead management and nurturing leads.
Responsibilities:
- Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process.
- Transform Marketing leads to Sales Opportunities that meet a minimum qualification criteria (BANT), by educating and challenging prospective buyers.
- Partner with field sales reps on outbound prospecting and competitive strategies to generate opportunities.
- Assist in live inbound chats and phone calls and follow-up via phone and email on leads from web, events, email campaigns, etc.; ask for referrals.
- Follow best practices for maintaining Salesforce.com database accuracy and completeness by updating records regularly.
- Assigns and uses lead nurturing process on ICP accounts not ready to buy.
- Searches internal and external subscription databases, LinkedIn, etc. for additional key contacts within existing companies.
Qualifications:
- Native spanish speaker; Fluent (written and spoken) English.
- Excellent presentation, verbal and written communication skills, and ability to engage with technical and senior executive business decision makers.
- Strong rapport building phone and face-to-face communication skills.
- Bachelor’s degree in marketing, communications or related major, or equivalent related experience in Software, SaaS.
- 5+ years of proven business-to-business experience in a sales or inside sales environment.
- Experience with third party tools, including, but not limited to: Salesforce.com, Marketo, LinkedIn, live chat, and demonstration tools strongly preferred.
- Experience with Salesforce.com reporting, dashboards, and analytics preferred.
- Experience in Microsoft Office applications Excel, Outlook, Word, and PowerPoint as well as significant experience with customer relationship management software.
- Knowledge of telecommunications industry (Contact Center, IVR, PBX, CTI, ACD) an advantage.
- Exceptional time and project management skills
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
