The Security Administrator role supports the BEMO managed service customers and the internal customer teams. This role assists in implementing, managing, and monitoring security and compliance solutions for Microsoft 365 and hybrid environments on our security package customer base.

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We are currently hiring candidates located in South or Central America only, who are available to work Monday to Friday, 9 AM – 5 PM Pacific Time. FULLY REMOTE POSITION

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The Security Administrator IC3 will demonstrate the ability to conduct routine work with specialist and commercial knowledge in the following areas:

Microsoft 365 Security Administration
Customer Service
Managed Services
Team Communication
Data Gathering and Analysis

At BEMO, the Security Administrator IC3 competencies require:

Understanding of prioritization and time management of tasks
Building effective working relationships within the team and with peers
Demonstrates skill to influence other peers
Conducts complex tasks autonomously
Works on problems of moderate scope and uses multiple known practices and procedures to solve problems with the support of manager and peers
The ability to respond to customers’ security needs proactively and reactively in the alignment of BEMO’s products and service scope
Clear and open communicator with wider teams and stakeholders
Maintains transactional communication with customers or partners
Builds self-awareness about strengths and areas of development by being open to feedback from your manager and peers.
Consistently seeks to improve technical knowledge in the Microsoft technology and security areas

Responsibilities and Primary Goals

Monitoring and Maintenance

Proactively secure Microsoft 365 environments
Monitor all security systems and provide advice on strategy and implementation for the customer base
Conduct security risk and vulnerability assessments on security package customers
Enforce data governance
Patch and vulnerability-managed life cycle
Implement updates programmatically on different security packages offered by BEMO
Send out customer communications on security improvements and maintenance

Automation and Implementation of Managed Service Solutions

Create and document repeatable processes through automation across our managed service maintenance activities
Develop and/or maintain installation and configuration procedures, and drive automation
Manage internal projects, provide technical guidance
Must be comfortable performing multiple initiatives simultaneously in a fast-paced environment

Cross-Group Collaboration and Support

Support the Customer Success team with customer-specific data for security scores and value realization efforts
Provide T1-T2 Team members support for tickets and issues relevant to managed service customers' security and compliance
Working with the BEMO IT Manager to align security policies and processes
Work collaboratively with delivery engineers, operations team members, customer success managers, support engineers, and our BEMO customers

Managed Security

Triage: Working with our SOC team and Microsoft Sentinel, you will help filter the noise to prioritize incidents and alerts that matter to alleviate alert fatigue.
Investigate: Investigate and analyze the most critical incidents, and document progress and findings. You will be analyzing logs within M365 tools and Sentinel.
Respond: Contain and mitigate incidents faster with managed response and proactive remediation.
Prevent: Provide detailed recommendations and best practices to go beyond detection and response to prevent future attacks

Other tasks as assigned

Stay current on IT security trends and news.

Requirements

Educational degree or diploma in Computer Science, Engineering, or the equivalent in proven experience
2 + years of experience administrating, managing, and implementing Microsoft Azure and Microsoft 365 as an implementation, security, or support engineer.
Experience analyzing M365 usage data to identify issues and usage patterns
Strong critical thinking, analysis, and problem-solving skills
Strong competency in core professional skills, especially attention to detail, responsiveness, follow-through, and flexibility, with a high degree of emotional intelligence and tact
Ability to work independently and collaboratively with other internal teams when needed
Proven customer service experience with clear and consistent writing, presentation, and communication skills

Proffered Skills or Knowledge

A Bachelor of Science or Engineering in Computer Science or a related field preferred
Other Microsoft certifications are preferred (AZ-500, SC-300, SC-400, etc.)
Intune and MAM experience preferred Azure Cloud experience is a plus

BeMo

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