About Us
BigPanda builds software that helps organisations manage and respond to IT incidents more effectively. In large modern tech estates, problems can trigger a flood of alerts across monitoring tools, cloud services, and internal systems. BigPanda’s focus is on cutting through that noise by correlating related signals, surfacing the most important incidents, and helping teams coordinate a faster response. For job seekers, it is a company operating close to the day to day reality of keeping digital services reliable, where the product has a direct link to how quickly customers can detect issues and restore service.
The company primarily serves enterprises and technology led organisations with complex infrastructure, often running a mix of cloud and on premises systems and multiple monitoring platforms. Typical users are teams responsible for reliability and operations, such as SRE, DevOps, NOC, and IT operations, along with incident commanders and service owners who need a clear picture during outages. Because the product sits in the operational workflow, customers are likely to care about trust, accuracy, integrations, and the ability to fit into existing processes rather than forcing a complete overhaul.
Within the SaaS ecosystem, BigPanda sits in the IT operations and incident management space, working alongside observability and monitoring vendors rather than replacing them. Its value is in making sense of data from many tools and turning it into actionable incidents and context. That means the company’s success depends on strong platform thinking, robust APIs and integrations, and an understanding of how modern engineering teams run production services.
People who tend to thrive in this kind of environment include engineers who enjoy distributed systems, data pipelines, event processing, and building reliable SaaS platforms. Product and design roles are likely to suit those who can translate operational pain into clear workflows, especially for high pressure moments when clarity matters. Customer facing roles often benefit from a mix of technical depth and empathy, since the users are dealing with real incidents and need practical guidance, not abstract theory. Security, privacy, and operational resilience also tend to be important themes for companies selling into enterprise IT.
What may appeal about working at BigPanda is the mission driven nature of the problem, helping teams keep critical services running and reducing the disruption caused by outages. The work is typically close to real customer needs, with measurable outcomes like faster incident resolution and less alert fatigue. If you like building products that integrate deeply into technical ecosystems, and you value reliability, thoughtful engineering, and collaboration across product, engineering, and go to market teams, BigPanda is the kind of SaaS company where those strengths are likely to be useful.