Why This Job is Featured on The SaaS Jobs

This Engineering Manager role stands out in SaaS because it sits close to product surface area where platform decisions meet real-world workflows: in-store commerce, payments, and cross-channel operations. The scope spans micro-frontends and microservices, which is a common architectural direction for modern SaaS products serving multiple customer contexts. It also signals a mature product environment where reliability, observability, and integration patterns matter as much as feature delivery.

For a long-term SaaS career, the role offers repeated exposure to the operating cadence of a production platform: shaping delivery processes, partnering tightly with product leadership, and balancing technical direction with people leadership. Managing a team that touches payments and refunds also tends to sharpen platform thinking—how to design APIs, handle edge cases, and make changes safely—skills that translate across SaaS domains beyond commerce.

This position is best suited to an engineering leader who enjoys coaching and feedback as daily work, while still staying close enough to systems design to influence outcomes. It fits someone comfortable working across functions and aligning multiple stakeholders, and who values pragmatic engineering practices (testing, CI/CD, metrics) in a product-led SaaS setting.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

Your Impact:

We are seeking an Engineering Manager to lead one of our InStore teams through people and technical leadership with a dedication to mentorship, knowledge sharing, cultivating belonging, and collaboration. InStore is an application and collection of micro-frontends and microservices that allow you to run in physical, shopper-present locations such as retail stores, kiosks, service desks, or pop-up shops. The team enables seamless physical payments using various payment methods, while managing refunds across channels and more such capabilities that truly unify commerce for commercetools customers.

Responsible for the people and culture in your team:
- You are vital for making your team a better place by growing your people and investing in your team’s health, motivation, career, culture, and team building
- You foster a culture of mutual constructive feedback and support in your team and that everyone feels safe to express their ideas and suggestions
- You conduct great 1-1 with your engineers

Responsible for the delivery and the processes of your team:
- You are crucial for getting things rolling and ensuring a smooth delivery
- You are removing blockers and seeking process improvements collaboratively with your team and your Product Manager
Champion our tech vision and consult the engineers accordingly
Collaborative with Engineering Managers of other teams, Tech Leads, People Business Partner, Head of Engineering, VP and CTO

This role is hybrid, with three days a week spent in our London office.

What Sets You Apart

You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork.

Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work.

Experience as a manager of software engineers in a distributed product team
An engineering background ideally in building full stack applications with TypeScript including writing APIs and Frontends consuming them
Familiarity with different testing approaches such as unit, integration and End-to-End testing of full stack applications
Experience with CI/CD and operating systems in production including knowledge around metrics and observability
Capable of hands-on coding where possible, software architecture, and system design
Track record and passion for growing, coaching, and mentoring your team
An excellent understanding of agile software development methodologies, best practices, and tools. You know their trade-offs and how they can support a smooth delivery of your team’s goals
Excellent communication skills and an empathetic and self-reflective mindset
Fluent written and spoken English skills to work in an international environment
Commitment to knowledge sharing and learning from everyone around you about leadership and new technologies
AI Aptitude: A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role

Nice to Have:

Experience integrating, implementing, and supporting any one major PSP provider/gift card processor such as Adyen, Stripe, Paypal Braintree, Worldpay, GlobalPay, GiveX, Clutch, Elavon, or Savvy
Experience in the commerce industry
Experience with industry standard API Authentication/Authorization, including OAuth, OpenID Connect, SAML2

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community.

For more information on our diversity, equity, inclusion, and belonging practices, visit this page.

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