What is Contentstack?

Contentstack is on a mission to deliver the world’s best digital experiences through a fusion of cutting-edge content management, customer data, personalization and AI technology. Iconic brands, such as AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi and Walmart, depend on the platform to rise above the noise in today's crowded digital markets and gain their competitive edge.

Contentstack and its employees are dedicated to the customers and communities they serve. The company is recognized for its unmatched customer care and tradition of giving back globally through the Contentstack Cares program, including proud support of Pledge 1% and Girls Who Code.

Learn more at www.contentstack.com.

Who Are We?

At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go!

What Are We Looking For?

Contentstack is seeking a dynamic and strategic Sr. Technical Account Manager in the US to help lead our global Technical Account Management (TAM) team and drive customer success. This role is essential for ensuring that clients maximize the value of our platform by fostering strong partnerships and delivering top-tier technical guidance. If you’re passionate about creating a customer-centric culture, enjoy mentoring teams, and thrive on aligning technical solutions with business goals, we'd love to hear from you! Here’s what you’ll be doing:

Building strong client relationships as a trusted advisor and focusing on retention, renewals, and expansion opportunities
Driving collaboration with Product, Engineering, and Sales teams to deliver seamless solutions
Maintaining technical expertise on our product offerings to help clients optimize their use of our services
Managing escalations and resolving complex technical challenges with a proactive approach
Continuously improving TAM processes for enhanced efficiency and customer satisfaction
Supporting pre-sales efforts and assisting with solution architecture and service agreements
Providing feedback to inform product development and future enhancements

What really gets us excited about you:

8-12 years in technical account management, customer success, or related fields.
Strong technical background in areas like cloud platforms, content management systems, composable or MACH architecture, and software development
Proven experience resolving complex technical challenges
Demonstrated success with large-scale enterprise customers
Strategic thinker with a customer-centric mindset
Excellent communication and negotiation skills
Ability to thrive in a fast-paced environment and adapt to organizational needs
Strong conflict resolution and problem-solving skills
Process-driven with keen attention to detail and a focus on continuous improvement
Willingness to travel as needed
Bachelor’s or Master's degree in Computer Science, Engineering, or a related field preferred
You value a positive, fun, collaborative culture!

Salary for this role ranges from $135,000 - $155,000 per year plus variables based on skillset and experience

What Do We Offer?

Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.

Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.

Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more!

One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…

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