Gigs

Gigs is a SaaS company focused on making it easier for other businesses to offer mobile connectivity as part of their own product. In practice, that means providing the software and operational layer that sits behind eSIM and mobile plans, so a non telecom company can embed phone connectivity into its customer experience without having to become a carrier. The problem it tackles is the complexity of telecoms, including provisioning, billing, compliance, and ongoing service management, which can be difficult to build and run in house.

The company appears to serve product led businesses that want connectivity to be a feature rather than a separate relationship with a mobile network. Likely customers include digital brands and platforms that want to launch mobile services under their own name, or add global data access for their users, and need a reliable way to manage the full lifecycle of a mobile subscription. Because the end user experience is delivered through the customer’s brand, Gigs’ work is mostly business to business, with a strong focus on infrastructure quality and operational reliability.

Within the SaaS ecosystem, Gigs sits at the intersection of telecom and developer platforms. It is closer to an enabling layer than a consumer app, with an emphasis on APIs, integrations, and the behind the scenes systems that make connectivity work at scale. That positioning typically comes with high expectations around uptime, security, data handling, and clear documentation, as well as the ability to collaborate closely with customer engineering teams and internal operations.

People who tend to thrive in a company like this are those who enjoy complex domains and turning them into understandable, dependable products. Engineering roles are likely to value experience with distributed systems, API design, payments and billing flows, and strong quality practices. Product and design work will suit people who can balance technical constraints with straightforward user journeys, especially where the “user” is another business integrating a platform. There is also likely to be meaningful scope for roles in operations, compliance, customer support, and partnerships, given the regulated and service heavy nature of telecom.

For job seekers, the appeal of Gigs is the chance to work on a product that is both technical and highly practical, where small improvements can have a big impact on customer launches and end user reliability. If you like building foundational software, collaborating across engineering, product, and operations, and working in a space where details matter, it is the kind of environment that can be rewarding. It may also suit people who enjoy working with customers in a hands on way, since embedding connectivity into other products often requires close implementation support and long term account collaboration.