Gong

Gong is a SaaS company that builds software to help revenue teams understand what is happening in their customer conversations and use that insight to improve how they sell, support, and retain customers. In many organisations, important details from sales calls, demos, and follow ups live in scattered notes and individual inboxes, which makes it difficult to coach consistently, forecast accurately, or spot what customers are really asking for. Gong addresses this by capturing and analysing customer interactions and turning them into structured information that teams can search, review, and learn from.

The company is primarily used by B2B organisations with sales and customer facing teams, particularly those with longer sales cycles and multiple stakeholders. Typical users include sales reps, sales managers, revenue operations, enablement teams, and customer success leaders who want a clearer view of deal progress and team performance. Because it focuses on how teams communicate with prospects and customers, Gong tends to sit close to the day to day workflow of revenue teams and becomes part of how they review deals, onboard new hires, and share best practice internally.

Within the SaaS ecosystem, Gong is commonly associated with the revenue intelligence and conversation analytics category. It is often deployed alongside core systems such as CRM and other sales tooling, and it benefits from strong integrations and careful handling of customer data. That positioning means the product needs to balance sophisticated analysis with trust, security, and usability, since it is dealing with sensitive commercial conversations and must fit into busy teams’ routines rather than adding extra admin.

For job seekers, Gong is likely to suit people who enjoy working on products that combine data, workflow, and human behaviour. Product and engineering roles may appeal to candidates interested in building platforms that process large volumes of communication data and turn it into practical guidance for end users. There is also likely to be strong demand for skills in enterprise sales, customer success, solutions consulting, and revenue operations, given the nature of the customer base and the importance of driving adoption across whole teams. People who do well in this kind of environment are typically comfortable working closely across functions, listening to customers, and iterating on product and go to market approaches based on real usage.

What may appeal about working at Gong is the clarity of the problem space and the direct connection between the product and measurable outcomes for customers, such as better coaching, more consistent execution, and improved visibility into pipeline. The work is likely to involve a mix of technical depth and practical empathy for how sales and customer teams operate under pressure. For candidates who want to contribute to a well known SaaS product in the revenue technology landscape, and who value building software that is used daily by customer facing teams, Gong can be an attractive place to develop expertise and take on high impact work.