Why This Job is Featured on The SaaS Jobs

This Partner Success Manager role sits at the intersection of SaaS customer outcomes and a partner-led go-to-market model. Working with MSPs in the Microsoft 365 ecosystem highlights a common SaaS pattern: value is realised through enablement, adoption, and repeatable operational workflows rather than one-off implementations. The cybersecurity and AI positioning also signals a product where trust, usage, and measurable impact matter to retention.

For SaaS career development, partner success experience is a strong complement to traditional customer success because it builds fluency in indirect revenue channels. It develops the ability to influence outcomes without full control of delivery, using account health signals, onboarding coordination, and structured account planning. The role also creates regular touchpoints with Product and Engineering through customer feedback loops, which is foundational for SaaS professionals who want to broaden into lifecycle strategy, retention, or platform-led expansion.

This position is best suited to someone who enjoys relationship-heavy work grounded in data, and who prefers cross-functional problem solving over isolated account management. It will appeal to professionals who like teaching and operationalising best practices through workshops and training, and who are motivated by long-term partner performance across a defined regional portfolio.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

About Us

inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP!

About the Role

We are seeking a talented and motivated Partner Success Manager to join our team. In this role, you will be responsible for playing a key role in building strong relationships with our MSP partners across the Benelux region. If this sound like you, we’d love to hear from you.

What you’ll be doing

Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform

Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions

Collaborate closely with the Implementation team to ensure smooth client onboarding

Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform

Use data and account health indicators to proactively engage with clients, identify risks and drive adoption

Help clients get the most from the platform by developing and guiding account plans aligned with their objectives

Cross collaborates with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience

Support customer adoption and retention with workshops and training, both in person and virtually

What We Can Offer You

Steep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve.

Real impact: We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.

Transparency and Honesty: We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team.

A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you’ll be surrounded with exceptional people that are always happy to help.

Regular Team Socials: We celebrate our team, our milestones, promotions and achievements with social events every month.

Employee Recognition: Programs to recognise and reward our top contributors for their achievements and efforts. We live our company values every day and reward those people who embody them.

Skills We Need for This Role

Experience in Account Management, Customer Success or a similar client-facing role in the MSP or cybersecurity industry

Excellent communication skills with the ability to build strong client relationships

Fluent in both Dutch and English, with the ability to communicate confidently in a professional environment

Commercially minded with confidence in identifying growth and renewal opportunities

Highly organised and self-driven, capable of managing multiple client relationships at once

Comfortable in a fast-paced, tech-driven environment and working across teams

inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Inforcer

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