Kaseya

Kaseya is a software company that builds tools used to run and secure IT for organisations that support other businesses. Its products are aimed at the day to day work of managing devices, networks, cloud services, backups, security monitoring, patching, and service desk operations. The core problem it tackles is the complexity of delivering reliable IT at scale, especially when teams are responsible for many endpoints and multiple client environments. By providing platforms that bring these functions together, Kaseya is positioned as a vendor that helps IT providers standardise workflows, improve visibility, and reduce the manual effort involved in keeping systems up to date and protected.

The company primarily serves managed service providers and IT service teams, as well as organisations with internal IT departments that need structured tools for administration and support. In practice, this means Kaseya’s software is used by technical professionals who care about automation, repeatability, and clear reporting, because they are accountable for uptime, security, and user experience across a wide range of systems. If you join Kaseya, it helps to be comfortable building for expert users who notice details, expect reliability, and rely on integrations with other parts of the IT stack.

Within the SaaS ecosystem, Kaseya sits in the IT management and security operations space, often associated with RMM and PSA style platforms and adjacent security capabilities. That places it at the intersection of SaaS product development and real world infrastructure, where success depends on strong engineering fundamentals, careful handling of risk, and an understanding of how IT teams actually work. It is also a domain where product decisions are shaped by compliance expectations, incident response realities, and the need to support a broad set of third party tools and environments.

Roles that tend to thrive at Kaseya include software engineering, site reliability and cloud operations, security engineering, product management, QA and automation, technical support, solutions engineering, and customer success for technically complex accounts. Experience with multi tenant SaaS, integrations and APIs, endpoint management concepts, identity and access, and security operations can be particularly relevant. For non technical functions, there is likely a strong emphasis on clear communication and process, because customers are often running critical services and need dependable support and predictable delivery.

What may appeal to job seekers is the chance to work on products that are deeply embedded in how businesses keep their IT running, with direct impact on the efficiency and security of service teams. The environment is likely to suit people who enjoy solving practical problems, improving operational workflows, and collaborating across engineering, product, and customer facing teams. If you like building software for professional users, and you are comfortable with the responsibility that comes with infrastructure and security adjacent products, Kaseya can be an interesting place to develop specialised expertise.