Job description

Digital Customer Success Manager Intern (SaaS) – Entry Level

Location: Austin, TX (Hybrid – 3 days/week in office mandatory)

Hours: 30 hours/week

Compensation: $20/hour

Context & Impact:

We are launching our Digital Customer Success Internship Program to build the next generation of Digital Customer Success Managers (Digital CSMs) at Lansweeper. This role is designed as an entry-level internship with clear potential to convert into a full-time Digital Customer Success Manager.

As a Digital Customer Success Manager Intern, you’ll support our non-Enterprise (low-touch / digital-led) customer segment by monitoring customer health scores, SaaS adoption, and digital engagement metrics to improve retention and product usage.

In the first 6–12 months, your focus will be:

Learning Lansweeper’s SaaS platform, asset discovery, and network fundamentals
Supporting onboarding and digital adoption programs
Managing a small portfolio of low-touch accounts
Proactively identifying churn risks using Gainsight and Salesforce
Driving measurable improvements in engagement and adoption

Success in this internship can lead to a full-time Digital Customer Success Manager role.

The main challenges you'll face are:

Scaling digital customer engagement across a large portfolio of non-Enterprise SaaS customers
Identifying and proactively addressing churn signals in a lower-touch, digital-first model
Driving product adoption and early value realization through digital campaigns, in-app messaging, and onboarding resources

Key Responsibilities:

Monitor customer health scores, NPS, GRR, and engagement metrics using Gainsight and Salesforce
Proactively reach out to customers showing reduced usage or churn risk
Support digital onboarding, email campaigns, webinars, and in-app engagement programs
Assist customers with SaaS configuration, deployment, asset discovery, and troubleshooting
Collaborate with Marketing, Product, Support, and Account Managers to improve adoption and retention

Key Requirements

Hard Skills:

1–2 years of experience in Customer Support, Customer Success, Digital Engagement, or SaaS environments (entry-level)
Familiarity with CRM or Customer Success platforms (Salesforce, Gainsight preferred)
Basic understanding of SaaS applications and onboarding strategies
Foundational knowledge of networking concepts (IP, DNS, DHCP, subnets, routing)
Strong written and verbal English communication skills

Soft Skills:

Customer-first mindset with strong empathy
Proactive and data-driven approach to problem-solving
Ability to manage multiple tasks in a fast-paced SaaS environment

Our Offer:

$20/hour, 30 hours per week
Hybrid work model – 3 days/week in our Austin office
Structured Digital Customer Success Internship Program with hands-on SaaS and technical training
Mentorship from experienced Digital Customer Success Managers
Clear pathway to full-time Digital Customer Success Manager based on performance
Exposure to cross-functional collaboration (Product, Sales, Support, Marketing)
Participation in company events and team activities

About Lansweeper:

Lansweeper is the AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility, reduce cyber risk, and scale automation with confidence.

In today’s complex IT, OT, cloud, and IoT environments, fragmented asset data slows decisions and increases risk. We transform raw asset data into a continuously validated, trusted source of truth — so teams can move faster and act with certainty.

With Lansweeper, organizations can:

See – Truly complete visibility across hybrid environments

Know – Enriched asset intelligence with lifecycle and risk context

Act – Automate workflows, coordinate remediation, and enforce policy at scale

From universal asset discovery to AI-powered intelligence, we provide the shared foundation modern IT Operations, Cybersecurity, and Digital Transformation teams rely on.

Our culture:

We’re built on four core values:

One Team – United across boundaries

We Care – Customers and people at the center

We Grow – Learning, sharing, improving

We Deliver – Focusing on what truly matters

Team Info:

You’ll join the Customer Success Team, working closely with Digital Customer Success Managers, Account Managers, Technical Support, Product Managers, and Marketing.

Call to Action:

Ready to start your career in Digital Customer Success (SaaS)?

Click Apply now or share this opportunity with someone in your network who’s eager to grow into a full-time Digital Customer Success Manager role.

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