Why This Job is Featured on The SaaS Jobs

This Technical Account Manager role sits in the part of SaaS where product value is proven inside complex customer environments, not in demos. Nexus operates in the data platform layer that increasingly underpins AI initiatives, and the listing signals an enterprise, customer embedded model with heavy involvement in architecture reviews, governance forums, and integration planning. That combination is particularly relevant as more SaaS vendors are expected to function as long term platform partners within regulated, multi system estates.

From a SaaS career standpoint, the work builds durable strengths in post sale technical ownership: translating between customer constraints and internal engineering, producing written artifacts that stand up to senior technical scrutiny, and navigating the mechanics of renewals and expansion without being the commercial lead. The emphasis on open source data stack components also maps to a broad set of modern data platform vendors, making the experience portable across cloud, data, and infrastructure oriented SaaS categories.

This role is best suited to practitioners who prefer deep technical credibility and sustained customer proximity over rotational account coverage. It will fit someone comfortable operating with ambiguity while shaping how a TAM function works, and who enjoys being the named technical point of contact across both day to day operations and higher stakes review cycles.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

Location

Charlotte, NC

Address

Charlotte, North Carolina

Employment Type

Full time

Location Type

Hybrid

Department

Customer Delivery and Operations

About Nexus

You don't have an AI story if you don't have your data story. That's where NexusOne comes in.

We're the converged data platform for the AI era — composable by design, built on an open-source foundation, and AI-native from the ground up. One identity, one governance envelope, one operational layer across every mainframe, data lake, warehouse, and streaming system in the business. For the first time, enterprises can bring their existing stack along instead of rebuilding it — and still give AI agents full context across the estate.

What we stand for is simple: sovereign data, interoperable systems, decoupled intelligence — delivered the way modern software should be. No rip-and-replace. No multi-year transformation. Our CEO Anu Jain puts it well: we turn the "ball of yarn" of data integrations into a unified engine — less like assembling car parts, more like buying the car ready to drive. 85+ open-source tools pre-integrated. AI-native automations that deploy and self-heal the stack without human toil. Forward-deployed engineers who build shoulder-to-shoulder with customer teams — hands on keyboards, not just on decks.

It's working, and fast. We're tripling revenue year over year, backed by Insight Partners, and running in production in environments most vendors won't touch. Our platform processes credit risk data for 90%+ of US small businesses — 40M+ — every month. Intent signals for 300M+ subscribers monthly for Africa's largest telco. The data and AI layer for a Top 3 US bank.

We're 100+ people across the US and India, headquartered in Atlanta. We think big, move fast, and don't mistake activity for progress. We hire people who'd rather ship the rocket than brief someone on it.

Check out this podcast of Anu talking about our solution here: https://www.youtube.com/watch?v=g8g50sv5GhQ

The Role

This is the customer-embedded technical counterpart at one of NX1's flagship enterprise accounts. You'll be the person the customer's technical organization knows by name — the architect they ping when they have a question, the technical advisor they trust to navigate the daily reality of running NX1 inside their environment, the NX1 voice in their architecture reviews, design discussions, and platform decisions.

The role is structured roughly 70% solution architecture and technical advisory + 30% TAM-flavored work (customer-side advisory, internal coordination across NX1, escalation routing, technical relationship craft across the customer's engineering org). The 70% is the center of gravity. Credibility is earned through technical depth, not relationship tenure. The 30% is the connective tissue that keeps the role from drifting into pure SA work and ensures NX1 has a coherent technical voice at the customer.

You'll be shaping what "TAM" means at NX1, not inheriting a playbook.

What You'll Do

Customer-Side Technical Advisory (70%)

Be the NX1 technical voice across the customer's daily technical operations — architecture review boards, security reviews, design discussions, integration planning, platform governance forums
Hold architectural credibility with the customer's senior engineers, architects, and platform team. The bar: you can walk into any of their technical rooms and earn it within the first 20 minutes
Translate between the customer's technical reality and NX1's engineering team — escalations, design clarifications, roadmap requests — without losing fidelity in either direction
Read design documents and ask the right questions; defend or challenge design choices constructively; produce written technical artifacts the customer's review boards take seriously
Provide technical context that informs but does not replace the work of the Principal SA (when one is deployed at the same account) and the FDEM (when an engagement is active)

TAM-Flavored Engagement & Internal Coordination (30%)

Own the NX1-side technical context for each account you cover — keep engineering, FDEs, product, the SAD, and the AE aligned on what's happening at the customer technically
Route customer-side technical escalations to the right resource at NX1 (engineering, FDE, Principal SA, DCRE support) without becoming a bottleneck
Maintain working relationships with the customer's technical middle layer — senior ICs, tech leads, engineering managers — not just the architecture leadership
Support the AE/SAD on technical pre-renewal conversations and expansion-context preparation, without owning the commercial motion
Navigate vendor governance at a major enterprise: third-party risk reviews, audit responses, change management, vendor due diligence

What We're Looking For

Required

10–16 years in enterprise data/cloud architecture as an SA, principal engineer, TAM, or equivalent
At least one prior multi-year embedded engagement at a Tier 1 enterprise customer (bank, top-tier insurer, public-sector flagship, automotive OEM, healthcare system) — you know what it means to be a vendor inside another organization's culture for 12+ months
Hands-on or recent hands-on depth in the modern OSS data stack: Spark, Trino, Airflow, Iceberg, Kubernetes, S3-compatible object storage, Kafka — at scale
Track record of being the customer's technical go-to person at a prior vendor engagement — named examples of "the customer's senior architects asked for me by name on this kind of problem"
Strong written technical communication — design memos, architecture decision records, exec briefs that hold up to senior technical review
Willingness to be on-site at the customer in Charlotte, NC (primary) and NYC (secondary) at 80%+ cadence for the WF deployment
For deployments at large banks: deep familiarity with bank IT culture and governance (risk and control frameworks, TPRM, change management, audit cycles)

Strong differentiators

Prior background as a Forward Deployed Engineer at Palantir, Resident SA at Databricks, Principal SA at Snowflake/Confluent, or Customer Engineer at a top data platform vendor
Open-source contributions in NX1 stack components (Iceberg, Spark, Trino, Airflow)
Conference presence at Subsurface, Trino Summit, Airflow Summit, Data + AI Summit

Why You’ll Love Working at Nexus

At Nexus, we value people who want to grow — and support each other while doing so.

You can expect:

A collaborative team culture built on curiosity and respect
Challenging work where your contributions clearly matter
A leadership team that invests in learning and development
The opportunity to work at the intersection of cloud, data, and AI innovation

Ready to Apply?

If this role sounds like a great fit — or even close to one — we’d love to hear from you. We know that no candidate checks every single box, and we’re excited to meet people who bring curiosity, talent, and a desire to build meaningful work together.

Nexus Cognitive

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