Skilljar

Skilljar is a SaaS company focused on customer training. Its platform helps organisations create, manage and deliver training to the people who use their products, typically customers, partners or other external audiences. The core problem it tackles is that product adoption and long term customer success often depend on effective education, yet building and running training programmes can be time consuming, hard to scale, and difficult to connect to the rest of a company’s customer operations. Skilljar provides a structured way to publish courses and learning paths, track progress and outcomes, and run training as an ongoing programme rather than a one off project.

The company primarily serves other businesses that need to educate users on complex software or services. That often includes SaaS vendors and technology led organisations where onboarding, certification, and continuous learning can reduce support load, improve product usage, and strengthen retention. In practice, users of the platform are likely to include customer education teams, customer success leaders, support and enablement functions, and the subject matter experts who contribute training content.

Within the SaaS ecosystem, Skilljar sits at the intersection of learning management and customer success. It is not a general purpose internal HR learning tool, it is geared towards external training that supports product adoption and customer outcomes. Because of that positioning, the platform is likely to integrate with common systems used by customer facing teams, such as CRM and customer success tooling, and it has to balance ease of content creation with robust administration, reporting, and learner experience.

For job seekers, Skilljar is the kind of company where a mix of product thinking and customer empathy tends to matter. Product and engineering roles will suit people who enjoy building workflow heavy software, working with integrations, data, and permissions, and iterating on user experience for both administrators and learners. Customer facing roles, such as implementation, customer success, support, solutions consulting, and training, are likely to appeal to those who like helping organisations design education programmes, translate business goals into platform setup, and measure impact over time. Marketing and sales talent that understands B2B SaaS buying cycles, especially in customer success and enablement adjacent markets, would also fit naturally.

What may appeal about working at Skilljar is the clarity of the mission. Helping organisations educate their users is a practical lever for improving customer outcomes, and it puts the company close to how modern SaaS businesses grow and retain customers. If you enjoy collaborating across disciplines, working with customers who are building repeatable programmes, and contributing to a product that sits in the day to day operations of customer teams, Skilljar is likely to offer a focused environment where impact is visible and tied to real usage and learning results.