Why This Job is Featured on The SaaS Jobs

This Customer Success Manager role sits at a point where SaaS meets industrial automation, supporting an enterprise rollout of a platform positioned as “Physical AI” for manufacturing. In the SaaS ecosystem, that combination matters because adoption is tied to operational change, not just feature usage, and the customer journey often spans pilots, integrations, and multi site expansion.

For a SaaS career, the work builds durable strengths in enterprise lifecycle management: translating outcomes into adoption plans, managing stakeholder networks from technical teams to executives, and using customer health signals to guide interventions. The remit also connects post sales execution with product direction, creating exposure to how SaaS companies turn field feedback into roadmap decisions and how customer success influences retention and expansion.

This role suits professionals who like structured, long horizon customer programs and are comfortable operating cross functionally with product and engineering partners. It will fit someone who enjoys combining relationship leadership with operational discipline, including documentation and system hygiene, and who is motivated by helping complex customers move from proof of concept to standardised deployment.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

Customer Success Manager (gn) Enterprise Dresden Area

Dresden

Full-time

Permanent employee

Your mission

As a Customer Success Manager focused on the Enterprise sector, you will be at the forefront of the Wandelbots mission to revolutionize industrial automation with software-driven solutions that scale across robots and production sites.

You will be responsible for driving and executing an Enterprise Customer journey that enables our Customers to adopt and scale the Wandelbots NOVA Physical platform and become future-proof, software-driven manufacturing organisations of excellence.

You will report to the Head of Customer Success and work cross-functionally with Product, Engineering, Design, and your Revenue colleagues to bring innovative solutions to the market that allow our customers and users easier access to Physical AI than ever before.

Location

Ideally, you are based in the Dresden area.

What You'll Do

Lead the Customer journey from late-stage Sales to full onboarding and beyond.
Develop collaboration plans with your Customers to ensure their success, making sure they are maximizing their outcomes from Wandelbots products and services.
Develope and expand strategies that drive growth from proof-of-concept projects to enterprise-wide rollouts.
Monitor Customer sentiment and health and proactively address potential issues.
Design and coordinate trainings, technical workshops, expert consultation, and other support services and solutions to ensure issue resolution and product adoption.
Gather Customer feedback and insights to inform our revenue generation strategies and support the Product and Engineering team in product development.
Engage with internal stakeholders and colleagues to ensure smooth and fast delivery of projects, services, features, to your Customers
Represent the voice of the customer, with data, within internal discussions.

Your profile

Several years of proven experience in Customer Success or Account Management within B2B Enterprise environments.You have successfully worked with large Enterprise accounts and have a strong understanding of how Enterprise organisations buy and scale complex solutions.
Excellent communication and interpersonal skills to manage diverse stakeholders. You are equally comfortable in a room with engineers or C-suite.
Proven experience working in startups or fast-paced, fast-changing, organisations. You have high tolerance for ambiguity and quickly learn and adapt to new situations.
Strong understanding and experience with technical products, preferably in the robotics, software development,or deep tech sectors. Coupled with a strong understanding of how enterprise customers purchase and scale complex solutions in this space
Proven ability to work cross-functionally with Sales, Product, Engineering and Design teams. You are someone who can motivate others around you for the same goal.
Strongself-organisational skills and attention to detail. You are good at planning, documenting, and maintaining an up-to-date CRM (Hubspot, Salesforce), CS platform (Planhat, Velaris etc.),and tickets (Jira).
Proactive mindset with a focus on continuous improvement.
Professional proficiency in German and English
Willingness to travel as needed to meet your Customers and attend trade fairs.
Willingness to commute regularly to Dresden, particularly in the first months of your onboarding

Your are awesome if:

You have a past in a technical role or are curious enough to have learned towrite code, pursue a no/low-code project, or even program a robot.
You're passionate about technology, its potential to transform industries, and you contaminate others with that passion.
You work or have worked in production, manufacturing or industrial automation.

Why us?

Make an impact!
Work on an innovative, deep tech product that adds value to the robotics world and to society! Become a crucial part of something new, big and exciting where you can truly make an impact!

Our teams inspire!
Cross-functional communication is key. You'll get to know many of your 100+ colleagues. Collaborate with great people on our international teams who value knowledge sharing and unique ways of doing things!

Be authentic!
Work in a value-driven environment where everything may not be perfect, but we're working on it! Your feedback is required while you receive feedback and appreciation for your work!

Help others!
You can have up to 3 days of volunteer time off to help your favorite charity.

Develop yourself!
We offer training and mental health opportunities so that you can develop both mentally and professionally.

And there is even more!
Enjoy our free lunch, snacks and drinks, team events, 30 days of annual vacation + additional rest during Christmas season until New Year. If your child gets sick, we assure that a 100% of your usual earnings will be paid while you take care of your little one.

About us

EASY-TO-USE-ROBOTICS FOR EVERYONE

Imagine a world with more room to unleash our unique cognitive strengths at work. A world where all people – whether craftsmans, blue-collars worker or engineers – have access to automation technologies that perform inhuman, monotonous and high-precision tasks much more efficiently than we do.

At Wandelbots, we're fundamentally reshaping the way to work with robots. We eliminate the complexity and develop easy-to-use solutions to speed up automation and empower everyone to work with industrial robots and beyond.

Mission

2017 founded, Wandelbots employs more than 100 people from 14 countries today. From our headquarters in Dresden Germany, we are giving our heart and soul to follow our mission, to empower everybody to easily work with robots.

Our Culture

Wandelbots’ team culture is deeply driven by our purpose and values. We love autonomy, high fives, and every kind of cake. We celebrate team efforts and learning moments. We grow through feedback and honor kindness and empathy. We build waterslides and invent anti-racism campaigns. We are creative, innovative and blessed with a can-do attitude. We truly believe that robots love people, so we just do love them back.

Wandelbots

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Customer Success Manager (gn) Enterprise Dresden Area