Why This Job is Featured on The SaaS Jobs

Support Engineering roles in SaaS become especially consequential when the product sits at the centre of revenue operations and partner workflows. WorkSpan operates in the co-selling and ecosystem-management layer, where customers rely on integrations, data models, and permissions to coordinate across organizations. That makes technical support less about isolated bug reports and more about keeping a multi-system process dependable for global stakeholders.

For a SaaS career, this kind of seat builds durable understanding of how B2B platforms are adopted and maintained in real environments. The remit touches troubleshooting, proactive monitoring, and knowledge creation, which are core muscles for later paths into solutions engineering, implementation, or product-facing support leadership. The listing also signals regular collaboration with Sales, Implementation, Product, and Development, offering a practical view of how customer feedback becomes prioritised work inside a subscription business.

This role fits professionals who like structured problem solving, clear written communication, and translating between technical and non-technical audiences. It will suit someone comfortable operating across time zones and juggling multiple threads without losing documentation discipline. Candidates interested in AI-assisted support workflows and in learning common SaaS systems such as CRMs and cloud administration should find the day-to-day aligned with long-term SaaS relevance.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

About WorkSpan

The next era of growth is being driven by business interoperability. Cloud, genAI, solutions combining services and software- more and more, companies outpace their competition not just through building superior products, but by creating stronger partnerships, paths to market, and better business models for winning together. Cloud providers, service providers, tech partners and resellers are teaming up to win more deals together through co-selling.

WorkSpan is building the world’s largest, trusted co-selling network.

WorkSpan already has seven of the world’s ten largest partner ecosystems on our platform and $50B of customer pipeline under active management. AWS, Google, Microsoft, MongoDB, PagerDuty, Databricks and dozens of others trust WorkSpan to accelerate and amplify their ecosystem strategies.

With a $30M series C and backing from world class investors Insight Partners, Mayfield, and M12, WorkSpan is poised to drive the future of B2B. Come be a part of it.

Join Our Team For The Opportunity To:

Own your results and make a tangible impact on the business
Develop a deep understanding of GTM working closely with leadership across sales & marketing
Work with driven, passionate people every day
Be a part of an ambitious, supportive team on a mission

WorkSpan | Technical Support Engineer — India (Bangalore)

About WorkSpan

WorkSpan is the #1 co-sell management network that empowers companies to turbocharge and scale their co-sell revenue growth. Partnership and Sales teams use WorkSpan's secure SaaS solution to collaborate with partners on deals, exchange co-sell referrals from their CRM, manage shared pipelines, and track performance on a live dashboard.

As the industry's leader in Ecosystem Business Management, we power the top 10 business ecosystems in the technology and communications industry, managing over $50 billion in the joint pipeline. Our customers — including Microsoft, Cisco, SAP, VMware, HPE, Accenture, Ericsson, and Red Hat — see a 6x faster speed to market for joint solutions and a 2x increase in partner manager productivity.

Join Our Team

💪 Own your results and make a tangible impact on the business
🌟 Be treated like the expert you are
👩🏽💻 Work with smart, passionate people every day

Role Overview

The Technical Support Engineer is a critical position within the WorkSpan Technical Support team, responsible for providing technical support and guidance to customers and internal stakeholders globally who utilize WorkSpan and related applications. This is a role based out of Bangalore – India, primarily supporting Workspan’s international customer base.

Responsibilities

Provide Expert WorkSpan Technical Support: Serve as the primary point of contact for customers and internal teams globally requiring advanced technical assistance with WorkSpan support, integration, customization, and functionality.
Troubleshooting and Issue Resolution: Investigate, analyze, and resolve complex technical issues reported by customers, working closely with cross-functional teams to ensure problems are resolved in a timely manner.
Proactive Support: Monitor and analyze customer systems to identify potential issues and risks, providing proactive guidance and recommendations for improvement.
Technical Consultation: Advise customers and internal stakeholders on best practices, industry standards, and recommended solutions to address their specific business requirements using WorkSpan functionalities and integrations.
Documentation and Knowledge Sharing: Maintain accurate and up-to-date records of customer interactions, technical solutions, and troubleshooting steps. Contribute to the creation and enhancement of technical documentation and knowledge base articles.
Cross-functional Collaboration: Work closely with Sales, Implementation, Product Management, and Development teams to address customer issues, provide feedback on product enhancements, and contribute to continuous improvement initiatives.
Customer Relationship Management: Cultivate and maintain positive customer relationships globally, ensuring a high level of satisfaction and retention through effective communication and exceptional service.
Technical Architecture: Demonstrate a strong understanding of technical architecture and data model elements relevant to WorkSpan and connected platforms.
Continuous Learning: Continuously expand technical knowledge and expertise in WorkSpan products and the evolving partner ecosystem landscape.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong English communication skills, both written and verbal, are essential for this role.
Experience working with a related CRM such as Salesforce, HubSpot, AWS, or Google administration and configuration.
Strong technical troubleshooting and problem-solving skills.
Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
Strong customer service orientation and the ability to build positive relationships with a global customer base, with a primary focus on US customers.
Proactive and self-motivated, with the ability to work independently and as part of a globally distributed team.
Good organizational and time-management skills, with the ability to manage multiple tasks concurrently across time zones.
Familiarity with CRM best practices and industry standards is preferred.

AI-First Company

At WorkSpan, AI is not an add-on — it is central to how we build, operate, and deliver value. We are an AI-first company, embedding intelligence across our platform and internal workflows to help our customers and teams move faster, make smarter decisions, and unlock new levels of productivity in their partner ecosystems.

As a Technical Support Engineer, you will work in an environment where AI-powered tools are part of your daily workflow — from intelligent diagnostics and automated triage to AI-assisted knowledge management. We expect our team members to embrace and champion AI-first ways of working, continuously exploring how emerging capabilities can improve the support experience for our global customers.

We invest in AI literacy across all roles and believe that the best support engineers of tomorrow will be those who can combine deep technical expertise with the ability to leverage AI effectively — augmenting their own capabilities and delivering faster, higher-quality outcomes for customers worldwide.

Learn More About WorkSpan

❓ What is WorkSpan? https://www.workspan.com/what-is-workspan/
💙 Our Values https://www.workspan.com/careers/
🔊 Customer & Event Videos https://www.youtube.com/c/WorkSpan/videos
🆕 Latest Updates on LinkedIn https://www.linkedin.com/company/workspan/posts/

Equal Opportunity Employer

WorkSpan ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

WorkSpan

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