POS-28017
Community Manager, Scaled Onboarding
Are you passionate about building programs from the ground up? Are you inspired by the idea of scaling customer education through a community-led approach? If so - this may be the role for you!
We are seeking a growth-oriented Community Manager to lead and grow a customer community designed to facilitate scalable onboarding for new customers. This role will focus on creating a vibrant, interactive, and supportive environment where customers can connect, learn, and succeed using our software.
As part of the Community team, you’ll play a key role in scaling HubSpot’s scaled onboarding model, with a focus on community management. The Community Manager of Scaled Onboarding will play an integral role in creating and scaling the community for our scaled onboarding experience. You will work closely with the Academy Team to create engaging content, define onboarding tactics and engagement strategies, and define data-based KPIs for community engagement.
Success in this role will result in customers completing our scaled onboarding programs, understanding how to use HubSpot, and increased retention rates. This person will be key in helping the team move the needle in HubSpot’s scaled onboarding mission.
As an integral member of the Community Team, you will work closely with the Academy Team to provide a seamless and engaging onboarding experience through a blend of community discussions, events, and curated educational content.
Key Responsibilities
- Community Engagement & Content Creation
- Develop and manage ongoing prompts, discussions, and activities to foster active customer participation and collaboration.
- Share resources to address customer onboarding needs, including tailored content and Academy playlists.
- Monitor community activity to identify trends, gather feedback, and address customer challenges proactively.
- Collect, synthesize and share customer feedback with Academy team.
- Run engagement experiments focused on improving customer engagement and value.
- Customer Accountability & Support
- Answer product questions in the community space
- Design initiatives that encourage customers to activate within HubSpot.
- Support customers through thoughtful responses, fostering a collaborative peer-to-peer help environment.
- Collaboration & Tools
- Work closely with the Academy Team to align community activities with broader onboarding strategies.
- Utilize the team's suite of community tools to manage operations, track engagement metrics, and report on KPIs.
- Track and analyze program data to continuously improve and iterate
- Stay up-to-date on industry trends and best practices in community management and onboarding
- Potential to launch, support, or engage with other community projects and programs aligned with business needs
We Are Looking For People Who
- Have experience in building community or onboarding programs with a proven track record of growing and scaling programs using data
- Have excellent written and verbal communication skills
- Are motivated self-starters who align their work with the needs of the business
- Are energized by curiosity, have an affinity for problem-solving, and always find ways to add value
- Adapt quickly to changing priorities and manage time, multiple tasks, and deadlines effectively
- Consistently deliver on performance expectations in their current role
- Empathetic and customer-focused with a passion for building connections.
- Data-driven, with a knack for analyzing metrics to optimize engagement strategies.
- Collaborative team player with the ability to manage projects independently.
- Are agile and experimental, bringing new ideas to the team and moving at a fast pace
- Have the ability to be hands-on, with comfort in driving both strategy and day-to-day execution
- Have a “Get things done” attitude, a growth mindset, collaborative spirit, and a sense of humor
Cash compensation range: 46000-69000 USD Annually
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.
We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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