Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
At Genesys, our Account Executives are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the Enterprise business segments. As an Account Executive you will learn how to become a consultative sales professional, how to take ownership for dedicated accounts, positioning the full Genesys solution portfolio (including AI capabilities), developing and managing a sales pipeline, securing net-new business and driving revenue growth from within the existing customer base.
As an Account Executive at Genesys, you will drive new business and manage existing customer relationships reporting to Italy Sales Director for Enterprise & SMB segments. The Account Executive at Genesys is a client-facing role, requiring strategic vision, solution-focused approach, value selling abilities and a deep understanding of customer needs. You will work collaboratively with cross-functional teams to design solutions that align with the business goals of your customers and prospects and maximize the impact of Genesys products.
Key Responsibilities:
- Business Development: Identify new prospect and build relationships with potential customers in the enterprise sector to create new business opportunities.
- Account Management: Maintain and grow existing customer relationships by understanding their needs, providing value, and help them deliver memorable experiences to their customers.
- Sales Strategy Execution: Develop and execute strategic account plans aligned with Genesys goals, ensuring revenue growth and retention.
- Forecasting: Accurate reporting and forecasting to ensure achieving quarterly sales quotas.
- Individual quota contribution: Taking revenue responsibility and carrying of a sales quota
- Solution Selling: Understand customer challenges and translate Genesys solutions into measurable business outcomes, demonstrating the value and impact of our technology.
- Cross-functional Collaboration: Partner with marketing, technical presales, and post-sales teams to ensure seamless implementation and long-term customer success.
- Market Analysis: Stay informed about industry trends, competitor activities, and customer needs to position Genesys as a market leader in the Italian market.
- Customer Advocacy: Act as a trusted advisor, representing the voice of the customer internally and advocating for their success.
Minimum Requirements:
- 5+ years of professional sales experience.
- Proven track record success in selling cloud solutions (preferably CCaaS/SaaS/CRM).
- Excellent listening, negotiation, and collaboration skills.
- Strong time-management and organizational skills.
- Committed, proactive, team-oriented and stress-tested
- Very good presentation skills
- Strong success orientation
- Native Italian speaker with excellent English communication skills.
If a Genesys employee referred you, please use the link they sent you to apply.
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
