Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Build something new with a world-class team.
At Genesys, we empower our people to take ownership, make decisions, and deliver their best. Your potential is waiting—why not make your mark with us?
The Strategic Global Alliances Director will play a pivotal role in driving revenue growth through strategic partnerships. This role will lead our largest and most critical global GSIs, focusing on strategic growth, governance, and innovation with the support of the Global Partnerships & Alliances team. This role will collaborate to elevate these partnerships to new heights, unlocking transformative opportunities and delivering measurable, sustainable impact across the business.
This role will be responsible for developing and executing a comprehensive strategy and supporting adoption. This executive leader will identify, negotiate, and manage relationships with key Global GSIs. The ideal candidate will have a proven track record of building successful partner ecosystems and alliance programs within a global professional services or technology industries.
Strategy Development:
- Develop and implement a robust partnership and GSI alliances strategy aligned with overall business goals, objectives, and vision.
- Identify, prioritize, and pursue potential partners and opportunities, including technology vendors, consulting firms, legal associations, and other strategic alliances.
Relationship Management:
- Build and nurture strong, long-term relationships with key GSI partners and stakeholders.
- Act as the primary point of contact for all GSI partnership-related activities and manage day-today interactions with partners.
Business Development:
- Collaborate with the sales and marketing teams to identify and leverage partnership opportunities to drive revenue growth and market expansion.
- Develop and manage a pipeline of potential GSI partners, conducting market research, competitor analysis, and due diligence to identify opportunities and mitigate risks.
- Develop joint marketing and sales initiatives with partners to increase brand awareness and generate leads.
Negotiation and Agreements:
- Lead negotiations and finalize partnership agreements, ensuring mutually beneficial terms and alignment with company objectives.
- Manage the full lifecycle of GSI partnerships from initial outreach through execution of partnership agreements, launch, and ongoing governance to ensure compliance with agreed-upon terms.
Qualifications & Experience
- 12+ years of relevant experience in sales and a Bachelor's degree in Business, Marketing, or a related field or equivalent experience.
- Proven track record in progressively more senior sales leadership roles.
- Extensive experience in business to business (B2B) sales, preferably in the Technology/Software, Software as a Service (SaaS), Contact Center as a Service (CCaaS), or related industry.
- Excellent communication, negotiation, and presentation abilities.
- Fluency in English and Italian languages, other languages as a plus.
- Analytical mindset with proficiency in data-driven decision-making is vital for optimizing sales processes, forecasting accurately, and identifying areas for improvement results-oriented with a demonstrated ability to meet or exceed sales targets.
- Strategic thinker with the ability to develop and execute sales strategies in collaboration with key strategic GSI partners.
- Strong interpersonal skills and the ability to build and maintain strong relationships with key customers and partners.
- Ability to travel internationally up to 50%..
#LI-Hybrid #LI-MC1
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
