As a Consulting Director (referred to internally as the Delivery Director) at Stitch, you’ll play a dual role: leading strategic client engagements as an Associate Principal level consultant while taking ownership of people management. You’ll drive high-impact solutions for our clients while supporting and mentoring our consulting team. You’re a problem solver, a relationship builder, and a trusted advisor.
What You’ll Do
- Build 1:1 relationships with consultants, providing guidance and mentorship.
- Drive career development discussions with direct reports on a quarterly basis
- Be the go-to person for escalations related to people and partnering with Client Partners for escalations related to accounts, working to resolve challenges quickly.
- Manage time-off requests and timesheet approvals
- Contribute to the knowledge management tool, ensuring best practices are shared.
- Serve as an Associate Principal Business Strategist or Solution Architect for assigned accounts, driving strategy and delivering measurable impact.
- Lead discovery, solutioning, and change management to help clients achieve their goals.
- Use your expertise in Braze and adjacent platforms (CDPs, data warehouses, middleware) to craft best-in-class solutions.
- Manage multiple accounts simultaneously, ensuring timely, high-quality execution.
- Step into complex accounts and escalations to troubleshoot and lead solutions.
- Identify opportunities within existing accounts and guide the team to proactively drive new work.
- Support the operations team in staffing by regularly maintaining team staffing notes and participating in staffing meetings as needed
- Lead or co-lead office hours sessions to drive team knowledge sharing.
- Occasionally travel, up to 20% to various locations within the United States as required
- Perform additional duties as assigned and needed
What Success Looks Like In This Role?
- You consistently achieve the target of billable hours per quarter while effectively managing up to 20 direct reports
- Your team members show measurable growth in skills and performance under your guidance
- You provide ongoing support for your team around client support, workload balance, planning for PTO, among other areas.
- You proactively and consistently provide feedback to your team members, ensuring they have the guidance and support needed to succeed.
- You successfully contribute to assigned client accounts in an Associate Principal capacity
- You proactively identify and develop new work opportunities within existing clients
- You contribute meaningfully to Stitch's knowledge base and internal processes
- You maintain relevant certifications and technical expertise in Braze and adjacent platforms
- You partner with internal and external external teams to effectively drive success for the team
- A minimum of 5 years of hands-on experience with marketing technology and customer engagement implementations
- A minimum of 3 years of direct people management experience
- Availability travel around 20% to various locations. This includes travel to our Indianapolis headquarters during onboarding and occasional travel to client sites
- Proven experience concurrently leading multiple account teams through various phases of the project lifecycle, including requirements definition, risk analysis, customization, testing, training, and rollout.
- Ability to adapt and consult on areas or new technologies that may be unfamiliar to you, embracing challenges with enthusiasm and curiosity.
- Proven ability to track and report account progress, risks, and issues, proactively identifying and addressing roadblocks and obstacles to ensure account success.
- Confidence in conveying complex ideas and technical concepts clearly and concisely to both technical and non-technical stakeholders.
- Strong prioritization and time management skills, thriving in a deadline-driven environment.
- Ability to articulate marketing technology best practices and translate them into practical implementation recommendations.
- Flexible PTO policy
- Medical, dental, vision, and life insurance
- Monthly tech stipend
- Paid parental leave
- Paid bereavement leave
- Mental well-being support
- In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana
