Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description
Job Title: Sr. Global Sales Operations Manager
Department & Team: Sales Operations
Reports to: Director, Global Programs and Latin America Sales Operations (Ivan Pulecio)
Location: Bogota
Summary:
This role will manage, align, and communicate global sales operations initiatives and activities with regional sales teams. The ideal candidate has a strong profile for documenting and communicating selling processes and benchmarks, including driving the consistent usage of sales methodology and pipeline management, to deliver accurate current and out-quarter forecasting. This role will collaborate cross-functionally to cascade our sales operating cadence, rules of engagement, and deal velocity initiatives.
Excellent communications skills are required for building presentations and tailoring them to sales, management, and executive audiences. An analytical ability to understand sales metrics, benchmarks, and KPIs, as well as to demo new processes, dashboards, and selling tools is highly desired.
Deliverables include the following:
- Manage and document a globally consistent operating cadence for global and regional forecasting, pipeline management, and quarterly business reviews
- Develop sales rules of engagement and lead governance process – this includes cross-border and partner opportunities, pipeline hygiene & SLA adherence, and cross-functional collaboration
- Draft instructions for sales operations processes and perform live demos of new dashboards, CRM features & functionality, and opportunity processes for sellers and sales leaders
- Create and present whitepapers and slide decks documenting sales operations best practices for sellers, sales leaders, and executive audiences
- Document and action feedback on operating cadence, competitive positioning, products & commercial models, and market opportunities
BASIC QUALIFICATIONS
- Master’s degree in business or a quantitative field with 8+ years of experience in sales program management or sales operations
- Experience leading and owning cross-functional programs in a global high-growth organization
- Demonstrated experience presenting and communicating to sellers and executives
- Advanced experience with Microsoft PowerPoint, Excel, Tableau
PREFERRED SKILLS
- Excellent English, including documentation, communication, and presentation skills
- Demonstrated ability to be a strategic thinker and proactive leader in an ambiguous environment; requires minimal supervision
- Proven ability to adapt to shifting priorities and exercise sound judgment in high-pressure situations
- Demonstrated experience and proficiency in effective communication of goals and strategies across multiple levels of an organization
- High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously
- Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
