Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Position Purpose
This position will work to enable execution on the Genesys mission, to power the world’s best customer experiences. The Renewal Manager is responsible to secure and grow recurring revenue and bookings for existing customers by applying Genesys best practices for recurring revenue management.
Key Responsibility
The Renewal Manager is responsible to obtain Renewal Orders, prior to expiration of the current coverage period, for all recurring revenue across cloud, on-premise, subscription, etc. This Customer/Partner-facing specialization focuses on renewing contracts by applying Genesys best practices for recurring revenue management.
Responsibilities / Job Duties
In this role, the primary responsibilities will include (but are not limited to) all the responsibilities / job duties of Renewal Manager and:
- Exceed quarterly and annual budgets and drive net new revenue growth in region.
- For in quarter and next quarter renewals, understand current risk, key stake holders, potential for platform migration, account activity including license deals in process, and opportunity for expansion or revenue growth.
- Articulate and sell value around Customer Success offerings and identify upsell opportunities for incremental growth through adoption of add-on service elements throughout the customer lifecycle (i.e., upsell) in accordance with the Customer / Partner Success Plan.
- Contribute to the design of renewal processes, best practices, and methodologies.
- Demonstrate knowledge of and participate in special programs (e.g., Compliance, Reclamations,
- Migrations and Platform Evolution).
- Participate in special projects and serve as a Subject Matter Expert to their team.
- Serve as a coach / mentor to Associate Renewal Managers.
Required Qualifications
- 5+ years of experience in driving renewals with predictability and delivering to targeted gross retention rates in global technology organization or equivalent sales experience.
- Undergraduate degree.
- Strong written and verbal communication skills in English and Spanish languages.
- Effective communication including active listening, collaboration, persuasion, and conflict management.
- Motivated, driven and results-oriented.
- Strong negotiation, presentation and closing skills.
- Fortitude, tenacity, accountability, and results-oriented.
- Demonstrated ability to negotiate, manage conflict, build consensus, trust, and relationships with internal and external stakeholders and peers.
- Ability to prioritize, manage time, and manage multiple streams of work simultaneously.
- Demonstrated ability to be resourceful to overcome barriers and objections.
- Proven record of meeting or exceeding established selling or renewal goals.
- Experienced in managing customer/partner relationships from a similar role (e.g., Customer Success Manager, SDR, BDR, Account Executive)
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
