Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Sr. Manager – Finance Operations Excellence, Finance Shared Services
Location: Manila, Philippines
Position Summary:
The Sr. Manager will oversee the day-to-day operations of the Operations Excellence team. This role will provide direct support to the Senior Director in shaping and executing the shared service vision, strategy, and priorities, projects, initiatives, and operations.
Key Responsibilities:
- Lead and supervise daily deliverables of the Operations Excellence team.
- Work with other FSSC leaders and members and other finance teams to provide PMO support.
- Assist the Sr Director – FSSC with the management of all initiatives and projects including global and local projects.
- Drive the success of designated FSSC initiatives and other global projects.
- Maintain accurate and timely updates of SOPs, overseeing processes and workflow documentations and ensure effective and efficient applicability for present and future operations.
- Act as PMO of assigned projects and ensure all project deliverables are complete, thorough and of high quality.
- Partner with Sr Director – FSSC in creating and executing a fully optimized and mature shared service center.
- Support FSSC framework, fostering an environment where excellence is celebrated and is conducive to change and adaptability.
- Recruit, retain, and develop talents to align with evolving business needs and individual career goals.
- Foster close collaboration across different FSSC teams to ensure alignment.
- Lead with empathy, promoting diversity, equity, and inclusion.
- Perform other duties as assigned.
Requirements:
- Bachelor’s degree in finance, Accounting, Business Administration, or any related field. Preferably with Lean Six Sigma and Project Management certification.
- Experience in implementing and managing operational excellence initiatives.
- Minimum 7 years of team leadership experience.
- Proven track record of managing projects.
- BPO/SSC work experience preferred.
- Ability to work and deliver within tight deadlines, with willingness to work extended hours.
- Strong problem-solving abilities to address and resolve operational issues.
- Familiarity with ERP systems and data analytics platforms
- Excellent written and verbal communication skills.
- Strong stakeholder management skills.
- Flexibility to adapt to changing business needs and environment.
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
