About the Role:
We are seeking folks who are passionate about processing small business payrolls and searching for creative ways to de-risk payrolls and investigate potential fraud while delivering a world-class customer experience. As a Financial Products Risk Operations member, you will be a part of the Risk Organization, protecting Gusto from financial loss while delivering a world class customer experience. You will work with innovative financial products that help make Gusto the safest and most secure payroll solution.
About the Team:
The Risk Operations organization is at the core of our business and our team is a key stakeholder in company decisions and operations - The Financial Products team is a key component in making this possible. We currently process +$50bn of payroll annually, but with your help, we will process more in a safe and sustainable way. We are a small, close, fun group that works hard and laughs a lot. No egos here — we collaborate and help each other out in a positive environment.
Here’s what you’ll do day-to-day:
- Drive the team. Own the operational processes and work streams while having a continuous feedback loop with the team. Identify new risks and what opportunities we have to mitigate those risks
- Innovate. Be a subject matter expert in Gusto Money & Wallet, and develop creative solutions and features to offer financial wellness to our users in a responsible manner
- Operate cutting-edge tools. Utilize and contribute to our suite of resources that support our Fintech offering
- Work closely with key stakeholders. Work cross-functionally with internal teams, our customers, and external partners
- Monitor exposures on a daily basis. Use and develop tools, dashboards, alerts, and operations to identify trends and failure vectors
Responsibilities include, but are not limited to, the following:
- Resolving disputed Gusto Wallet transactions
- Communication streams with our internal partners and external partners
- Creating referrals for Gusto’s Financial Crimes Compliance team
- Flagging dispute trends and contributing to the creation of data tables and controls
- Conducting Fraud and ATO investigations and working with cross-functional partners to resolve
- Be an expert in all gMoney products such as lending, bill pay, and work with vendors and partners to resolve issues, bugs, and ensure our customers are set up for success
Here’s what we're looking for:
- Experience. 2-3 years of experience in the financial field, risk management, payment card industry, disputes/chargebacks, detection and/or investigation. Strong understanding of card and ACH payments. Bonus points for SQL or data knowledge
- Thought Process. An insatiable appetite for operational excellence, knack for structured thinking, ability to spot unusual patterns, and sharp attention to detail
- Values. Driven by a strong moral compass, is objective yet compassionate, and does the right thing every time
- Discipline. Excellent time management skills and ability to handle multiple projects/tasks simultaneously. Is extremely process and policy oriented
- Attitude. Goal-oriented, positive, and proactive. Comfortable in a fast-paced and results-oriented work environment. Communicates well with others and embodies creative problem solving
Our cash compensation amount for this role is between $77,000 - $85,000/year in Denver and between $96,000 - $105,000/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
