Renewal Manager

Wrike • Prague • 1d ago

About the Role:

The Renewals Manager is at the hub of the renewal lifecycle for our Enterprise and Commercial Segments. They are responsible for driving successful renewals on time and growing our existing customer base. This position is a high velocity role working closely with partners in Customer Success, Sales, Finance, Legal and Business systems to maximize retention rates, ensure renewals are processed on time and that our customers have a positive experience renewing their subscriptions.

Your Impact:

Manage assigned renewals book of business for a rolling 120 day period ensuring all renewals are closed on time
Maximize customer retention rates on a monthly basis, driving price increases and multiyear renewals at the time of renewal
Provide an accurate and updated forecast for your book of business each week
Serve as a subject matter expert on our renewals processes and tools, and apply critical thinking to solve challenging business problems
Collaborate with Account Managers and Customer Success Managers on complex renewal scenarios
Work to ensure our customers are on the most up to date terms and conditions
Prepare detailed order forms and quotes based on your expert knowledge of our products, pricing and terms
Be able to explain the renewal process, timing, and expectations.
Maintain data quality of accounts and opportunities in Salesforce
Create, update, or innovate new functional processes, playbooks and supporting materials to drive process efficiencies

Your Qualifications:

2+ years of experience working in a Renewals, Customer Success or Account Management role. SaaS company strongly preferred
Fluency in English, and Spanish OR Portuguese is a big plus.
Comfortable working independently, and with high‐volumes of overlapping activities
Excellent problem-solving skills including ability to analyze account history and connect historical account activities
Sound critical thinking skills and understanding of subscription based renewals including knowledge of subscription terms, account consolidation and proration
Process oriented mindset, using documented procedures and identifying opportunities to improve efficiency
Experience using a wide range of business programs; direct experience with Salesforce, CPQ, Docusign, Salesloft are a plus
Ability to organize, prioritize, complete activities, and meet deadlines on a daily basis
A team player and great collaborator, able to build positive relationships with peers and others within Wrike
Strong written and verbal communication skills, and the ability to communicate ideas, updates, or issues to peers and leaders