Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Summary:
As a Senior Solution Consultant, you will be a key player in our sales process, acting as a trusted advisor to prospective customers. You will leverage skills to demonstrate how our solutions can address complex business challenges and drive significant value. You will partner with sales teams to understand customer needs, design and present tailored solutions, and guide customers through the technical aspects of the sales cycle.
Responsibilities:
·Pre-Sales Technical Expertise: Serve as the primary technical point of contact during the sales process, providing in-depth product knowledge.
·Solution Design and Presentation: Conduct discovery sessions to understand customer business requirements and technical environments. Design and deliver compelling presentations and demonstrations that showcase the value of the Genesys solution.
·Customer Relationship Management: Build and maintain strong relationships with key stakeholders, understanding their needs and aligning our solutions with their business objectives.
·Proof of Concept (POC) Management: Lead or support the development and execution of POCs to validate proposed solutions and demonstrate feasibility.
·RFP/RFI Response: Collaborate with sales teams to prepare comprehensive and accurate responses to RFPs and RFIs.
·Industry Expertise: Stay up to date on the latest technologies trends, and industry best practices.
·Collaboration: Work closely with sales, customer success, product, and engineering teams to ensure a seamless customer experience.
Qualifications:
·Bachelor’s degree in computer science, engineering, or a related field; or equivalent experience.
·5+ years of experience in a solution consulting, sales engineering, or similar role, preferably with a SaaS company.
·Deep understanding of SaaS, PaaS, and IaaS architecture, and best practices.
·Proven ability to design and present complex technical solutions to both technical and business audiences.
·Excellent communication, presentation, and interpersonal skills.
·Strong analytical and problem-solving abilities.
·Experience with enterprise software sales methodologies and processes.
·Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Preferred Skills:
·Experience selling SaaS solutions.
·Experience with complimentary technology such as CRM and databases.
·Strong understanding of API based applications and cloud security principles.
Benefits:
·Competitive salary and commission structure.
·Comprehensive benefits package, including [medical, dental, vision, 401(k), etc.].
·Opportunity to work with cutting-edge technology.
·Collaborative and supportive work environment.
·Professional development and growth opportunities.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$94,300.00 - $175,100.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
