Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is seeking an execution-focused transformation leader to join our Business Transformation Team. As Senior Director, Strategy & Operations, you will be the operational driver behind our most critical enterprise transformations — including Lead-to-Cash modernization and our AI-first initiatives.
This role is hands-on and outcome-driven: you will lead cross-functional execution, resolve operational blockers, coordinate stakeholders, and ensure transformation programs deliver measurable, sustainable business value. You’ll balance strategic alignment with the day-to-day realities of delivering complex change at scale.In addition to leading programs, you will directly manage and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
Operational Leadership for Enterprise Transformation
Serve as the “go-to” problem solver, tackling operational bottlenecks, aligning teams, and enabling faster, more effective execution.
Provide day-to-day leadership, guidance, and direction to your direct reports, ensuring they are empowered, supported, and aligned with transformation objectives.
Driving Current & Future Transformations
Value Realization & Impact Delivery
Define and track value drivers for each transformation, ensuring that business impact is quantified, reported, and delivered.
Cross-Functional Stakeholder Alignment
Build trust and alignment with senior leaders and cross-functional teams, ensuring clarity on objectives, decision-making, and execution priorities.
Experience: 10+ years in business operations, transformation,consulting or strategy & operational leadership, ideally in SaaS or technology-driven enterprises.
Transformation Expertise: Experience delivering enterprise change efforts such as process redesign, technology adoption, operating model shifts, or GTM transformation. Familiarity with SaaS metrics.
AI Transformation: Experience in accelerating AI adoption, execution of transformation focused on strategy & value delivery, working with key technical & functional leaders on resource prioritization, technical enablement, governance, and change management.
Location: remote within US (not limited to the states that the job is tagged to)
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$180,400.00 - $335,000.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
