Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
As a Design System Manager, you will lead the evolution, governance, and adoption of our design system, ensuring it scales effectively across platforms while maintaining consistency, accessibility, and efficiency. In this role, you will collaborate closely with product designers, engineers, UX content strategists, creative marketing and accessibility experts to create and maintain a system that empowers teams to build seamless, high-quality user experiences. Your proven track record in design systems, in close partnership with Engineering and Product Management—combined with exceptional leadership and communication skills—positions you as a key influencer across our organization.
Team
The design system team is a key strategic player within our UX organization and the wider Genesys team. We are responsible for creating a scalable, cohesive, and accessible system that serves as the foundation for our digital experiences. Our work directly impacts how designers and developers build consistent, high-quality experiences across our platform.
As the Design System Manager, you will be at the centre of this initiative, driving adoption, ensuring collaboration between design and engineering, and continuously evolving the system to meet business and user needs. You’ll work closely with UX leadership, engineering, and product teams to create a design system that enhances efficiency, fosters innovation, and upholds best-in-class user experience standards.
Key Responsibilities:
Management Responsibilities:
Team Leadership & Development: Lead, mentor, and develop a team of UX designers, providing guidance, feedback, and growth opportunities. Oversee performance reviews, hiring, and promotions, fostering a culture of continuous improvement and high-quality design output.
Team & Project Management: Allocate UX designers effectively, based on highest priorities and identified business/user impact. Manage day-to-day planning, staffing, and execution of design projects, ensuring timely delivery and adherence to quality and accessibility standards.
Collaboration & Communication: Effective collaboration is at the core of this role. As the Design System Manager, you will work closely with designers, engineers, product managers, and other stakeholders to ensure alignment and adoption of the design system across teams. You will facilitate cross-functional discussions, proactively communicate updates, and advocate for best practices in system usage. You will act as a bridge between design and engineering, ensuring that both disciplines contribute to and benefit from the system equally. Additionally, you will develop and maintain comprehensive documentation, host training sessions, and create feedback loops to ensure the system evolves in response to user needs. Your ability to communicate complex design and technical concepts in a clear and accessible way will be critical in driving the success of the design system.
Design System Leadership & Strategy:
Strategic Leadership & Vision: Define the vision, strategy, and roadmap for the design system, ensuring alignment with product and business needs. Collaborate with UX leadership to ensure the system supports evolving user experience needs.
Promote Adoption & Best Practices: Establish best practices for governance, contribution, and adoption across design and engineering teams. Advocate for the value of design systems, influencing product teams and leadership to drive adoption, while championing best practices in design documentation, accessibility, and usability testing.
Governance & Adoption:
Scale & Evolve the Design System: Define scalable contribution models that allow teams to improve and extend the system responsibly. Establish guidelines for accessibility, usability, and design consistency across platforms. Conduct regular audits and feedback loops to measure adoption, identify gaps, and ensure quality.
Support & Educate Teams: Drive internal education efforts, including documentation, workshops, and office hours, to support product teams in using the system effectively.
Requirements:
5+ years of experience in UX, Product Design, or Design Systems, with at least 1-2 years in a leadership role.
Deep experience working with design systems, component libraries, and design tokens.
Proficiency in Figma (or similar design tools) and a strong understanding of how design systems translate into front-end development.
Strong collaboration skills, with experience working alongside engineering teams to align design and development efforts.
Solid knowledge of accessibility (WCAG standards) and inclusive design best practices.
Excellent communication and advocacy skills to drive cross-functional alignment and stakeholder buy-in.
Preferred:
Our Benefits:
Flexible work schedules and work from home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance
#LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
