About the team:
As part of the Growth team, you'll be at the forefront of bringing OpenAI's technology to the world. This team works on high-impact projects that aim to amplify our global user base and drive the long-term growth of our products through data analysis, value creation, and experimentation. We aim to make our innovative tools universally accessible, transcending geographic, economic, or platform barriers.
About the role:
As a specialist in B2B growth, you’ll drive the strategies that convert users and prospects to business customers, rigorously test them, and scale what works. You’ll focus on optimizing our conversion funnels across all self-serve entry points and bringing a global perspective to match our global business. You play a vital role at the intersection of GTM, Product, Design, Data Science, Marketing, and Engineering - reimagining self-service in the age of AI.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will be:
Responsible for ChatGPT Team conversion in partnership with Product, Design, Marketing, and Data Science.
Design and execute in and out of-product upsell experiments
Architect a self-serve free-trial motion, and own trial conversion.
Partner with Leverage Engineering and GTM Labs to run assist & automation experiments to inform self-serve improvements.
Optimize our conversion funnels for global markets.
Relentless focus on improving our conversion funnel metrics.
Drive “understand” work to uncover trends in our self-serve business and then lead programs to drive step changes.
You might thrive in this role if you:
Have 5+ years product-led growth experience in SaaS - ideally in high growth, global companies.
Growth funnel expertise: deeply understand acquisition to activation and have a track record of measurable impact.
Experimentation expertise: comfortable designing, running, and interpreting A/B and multivariate tests.
Strong with stakeholder management: can work autonomously with product and GTM leaders.
Global perspective: you have experience optimizing self-serve conversion at a global scale.
Strong roadmap and product sense: can context switch between detailed work and high level strategy/vision, ability to PM basic initiatives end to end.
Customer centricity: to make reasonable product recommendations and have customer at center of decisions.
Solid analytical skills: comfort with SQL (or ability to work closely with data teams).
Exec comms: can work autonomously with senior leaders to present recommendations and facilitate highest level decisions.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement
For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
