Job Description
Senior IT Support Specialist
The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include:
- Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM).
- Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV
- Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP
- Experience working with OEMs and coordinating support for end users.
- Experience with Salesforce user management
Qualifications
- Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms
- Hands-on experience with user management on AD; clear concepts on DNS and DHCP
- Experience working with OEMs and coordinating support for end users
- Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge
- Minimum 3 years of relevant work experience
- Experience with Salesforce administration and user management.
- Experience with Windows, Linux, and OSX operating systems
- Experience with O365, Azure, AWS, MDM
- Experience working with distributed resources and teams
- MCSA (Windows 10), ITIL Foundation (optional)
- Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding
- Able to communicate and share technical details with employees across geographies
- Nurtures productive working relationships to resolve mutual problems
- Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies
Additional Information
All your information will be kept confidential according to EEO guidelines.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
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At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
