Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
The Role
The Freshworks People team shapes experiences that maximize the potential of our people. The Employee Relations partner will focus on fostering a high-trust, high-performance culture across the company.
We are re-imagining Employee Relations for today’s world including how we handle workplace conflicts and how we lean into a more proactive, data-driven approach to organizational health issues and teaching employees what it means to share diverse points of review with respect. We are taking today’s and tomorrow’s challenges head on because, at Freshworks, we believe that we are stronger together.
How you will lead
Influence and build “team” and partnerships in our journey into Employee Relations for the new world, with high-engagement and high-performance
Support the team as they build new skill sets (for example, conflict resolution, mediation, restorative justice) and grow expertise in understanding how bias impacts decisions and how we build processes to ensure equity
Re-imagine and define how we address performance concerns and terminations across the company and around the world, by looking at principles, people, processes and technology
Drive accountability and operational excellence in everything we do from case management to delivering on priorities and projects
Define and lead the team in strategy and execution of organizational changes and performance-based exits (org changes, job eliminations and involuntary exits)
Define and own how we consult on and address and build broadening capability across our People organization on organizational health issues and specific employee workplace conflicts and concerns, including conflicts with managers, organizations that have gaps in belonging and trust and behaviors or actions that do not align to Freshwork’s values or commitment to diversity, equity and inclusion
Work closely with the other People teams on coordinated case management, protocols and metrics
Partner closely with Talent Development, Total Rewards and other Centers of Excellence and HR Business Partners to bring an employee experience lens to the product, services and processes we deliver
Ensure oversight and governance of policies and practices globally, including interpreting and apply understanding of corporate policies and practices, employment laws, and other regulations to provide advice, guidance, or clarification for Employee Relations inquiries
Qualifications
What you'll bring
Post Graduate degree in business or management; MBA or equivalent with Human Resources Specialization and 12 plus years of relevant work experience; deep domain experience in the areas of employee relations, workplace conflict and performance management on a global scale; minimum 5-7 years of experience managing people, or equivalent experience
Experienced people leader with a track record of building high performing teams and leading teams through transformational changes
Talent steward who is able to successfully attract, grow and inspire top talent
Demonstrated success in applying fresh, innovative thinking, data-driven and a growth mindset to long-standing, complex challenges/problems resulting in high impact outcomes
Strong business and people acumen, as well as consulting, conflict resolution and facilitation skills
In depth understanding of diversity, equity and inclusion issues and how they apply to employee relations
Deep understanding of all aspects of employment and human resources related laws, regulations, policies, principles, concepts and practices, including ADA, ADEA and FMLA. Knowledge of and experience with international labor practices in countries where we do business strongly preferred (Canada, UK, India, Israel, Australia)
Ability to work collaboratively, lead and influence at all levels within the organization, and make decisions while keeping all partners and leaders informed
Demonstrated operational and process rigor and familiarity and comfort with HR related technology and tools/case management e.g., Salesforce, ServiceNow and Smartsheets
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
