Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: IT Endpoint Engineer
Department & Team: IT Services - Endpoint Engineering
Reports to: Ashley Brammah
Location: Virtual Office (United Kingdom)
Job Summary:
We are seeking an experienced and technically proficient Microsoft 365 Specialist to play a key role in the support, management, and optimization of our global Microsoft 365 environment. Based in the UK, you will be an integral part of our international IT team, responsible for ensuring the reliability, security, and efficiency of core M365 services for users across multiple regions. This role requires a proactive individual with deep technical knowledge, strong problem-solving skills, and the ability to contribute to global M365 initiatives and standards while providing excellent support to our user base and collaborating with global IT counterparts.
Key Responsibilities:
- Advanced M365 Service Management: Provide expert-level administration and support for core Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams, with a focus on global best practices.
- Global Collaboration & Support: Act as a key technical resource for M365 related projects and escalations, collaborating with IT teams and users across different geographical locations.
- Security & Compliance Contribution: Implement and monitor M365 security configurations (e.g., Defender for Office 365, DLP, information protection) in line with global security policies and assist with compliance requirements.
- PowerShell for Automation & Complex Tasks: Utilize PowerShell scripting extensively to automate complex administrative tasks, generate insightful reports, and manage M365 configurations at scale.
- Service Optimization & Improvement: Proactively identify opportunities for service improvement, efficiency gains, and enhanced user experience within the global M365 platform.
- Documentation & Knowledge Sharing: Develop and maintain comprehensive technical documentation for global M365 systems and processes; share knowledge with other team members.
Required Skills and Qualifications:
- Experience: 2-4+ years hands-on experience in administering complex Microsoft 365 environments, preferably with exposure to global or multi-national company operations.
- Deep Technical Expertise: In-depth knowledge and practical experience with Exchange Online, SharePoint Online, Teams, OneDrive, and Intune administration.
- Strong PowerShell Scripting: Proven ability to write, debug, and implement robust PowerShell scripts for M365 automation and management
Desired/Preferred Qualifications:
- Certifications: Relevant Microsoft certifications (e.g., Microsoft 365 Certified: Administrator Expert (MS-102) or specialized certifications like Teams Voice Engineer, SharePoint Hybrid).
- Microsoft Intune: Experience with administration of Intune for device management.
Benefits: Medical insurance, pension plan, income protection, life assurance...
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
